Westfield Garden State Plaza Reviews Summary

Store Selection

Pros:

• "The mall has all the grade stores one would want, Zara, Forever 21, madewell, etc."
• "Have to find a gift? There are many stores to help you find the right gift."
• "All the brand names are present in the mall as well."
• "One of the best malls in NJ, has everything you can think of store wise."
• "The mall boasts an impressive lineup of both high-end luxury brands and popular retail chains, catering to a diverse range of tastes and budgets."
• "Westfield Garden State Plaza has every store you need to satisfy the needs of everyone in the family."
• "This mall has almost all name brand stores."

Cons:

• "Big mall with poor anchor stores and a lot of smaller stores."
• "Used to be a great shopping mall when it had more stores."
• "No Uniqlo brand also shoes don’t have inventory."
• "Stores are constantly changing."
• "Numerous vacant stores probably due to low traffic."
• "It's honestly way different with stores having a difficult time staying open at this period in time."
• "Big mall, but I feel like most of the stores are too high end for the average person."

Cleanliness & Maintenance

Pros:

• "This mall is absolutely beautiful so clean and pristine."
• "Very clean and organized mall."
• "The mall is clean, there are so many stores to choose from and shop."
• "Very big mall with an awful lot of stores. Very clean."
• "Shopping mall is clean and sanitized."
• "Maybe it’s just me but I always find Garden State Plaza clean."
• "The mall was very clean and there was good signage."

Cons:

• "Great damn mall... but every single restroom really has foul odors of urine."
• "The restrooms are beyond terrible. Very dirty and extremely smelly."
• "I could smell the odor of urine."
• "Absolutely disgusting restrooms shock me Everytime I visit this mall."
• "The food plaza is quite messy, but it has a variety of meal options for all kind of preferences."
• "Scenary is beautiful, loved the Mexican look of the restaurant. Too many employees not wearing masks. And my nephew found a small bug in his pasta."
• "I saw roaches in the sushi place nasty."

Parking

Pros:

• "ALOT AND LOT OF FREE PARKING."
• "The biggest plus is that Parking is free!!"
• "New multi level parking garage has eased past parking woes."
• "Parking is always easy and quick too, I just park by the bus stop and walk from there."
• "Good parking garage tho, I always find a spot no problem."
• "The parking garage has LED light indicators that tell you what parking spots are occupied and what spots are available."
• "First of all, free parking which I EXPECT when I pay mall prices."

Cons:

• "It is a bear to park and so confusing when trying to get out of the complex."
• "Despite large parking lots it always fills up quickly and the red/green light readers that tell you if a car is parked in a spot in the garage don't work anymore."
• "Nice mall but getting parking is a like winning lottery here."
• "Parking is usually VERY time consuming."
• "Parking can get crazy because it’s so busy but it’s worth it to come."
• "The parking on a Saturday is atrocious though; it took some time to find a spot because it was so busy."
• "Parking is very accessible too but its packed during the weekend."

Food Options

Pros:

• "They have a wide selection of food and there is a movie theater to enjoy."
• "The food court looks amazing, I need to go back to try some of the stuff."
• "I love this place! Food was bomb! Drink are strong! All the staff are wonderful!"
• "Hands down the best food court, lots to chose from."
• "Lots of restaurants."
• "The food court has a variety of fast food, Asian, and Spanish food."
• "The food court is deliciously and I can’t wait to come back."

Cons:

• "The food plaza is quite messy, but it has a variety of meal options for all kind of preferences."
• "The food court has been beautifully upgrade and it feels much more upscale now than it used to."
• "They also have good restaurants that aren't part of a food court."
• "There are so many restaurants to dine in."
• "A lot! Of different food places to choose from, and an amazing variety of stores to choose from."
• "The food court also has a ton of options, lots of Asian foods, fast food, and healthy food."
• "There are also a variety of good restaurants."

Customer Experience

Pros:

• "It's always so entertaining."
• "This place is great to hang out with friends."
• "Super clean & great place to grab a coffee ☕️ With friends or family!"
• "Overall we have found the choice of restaurants to be excellent and the variety of stores to excellent as well."
• "The staff was friendly and helpful, and the overall atmosphere was very welcoming."
• "Customer service was fantastic!!!!"
• "Thanks to the management and staff for their excellent service!"

Cons:

• "I've gone to this mall for decades but my last visit was unfortunately the worst."
• "But definitely I don't see myself coming back when I had to run out with my husband over weapon threat and cops everywhere and the kids just being highly disrespectful, bumping you and verbally violent."
• "The Employees so busy on their phones they get mad at the customer for asking for help."
• "Police everywhere, the kids are wild, no parents supervision making it difficulty for the mall employees to keep them from breaking mall rules which is not they're fault."
• "Very nice mall, but the security guards in there discriminate a lot."
• "I felt so discriminated for being a Latino."
• "I know nothing will be done about this but I still was disrespected by that employee and could’ve gotten in trouble or something for no reason who even knows now a days I don’t like this mall."