Mavis Discount Tire Reviews Summary

Customer Service

Pros:

• "Brandon and the team clearly care about what they're doing which is ultimately why they've won my business."
• "Needed a quick fix today... The guys said no problem 10 minutes later tire fixed."
• "Everyone is very professional from manager to staff members."
• "I appreciate the effort and clear communication in terms of price, labor, warranty, and time frame."
• "The technician called me every time he found something that needed addressing the communication was great the level of service is good."
• "Rami is very helpful, fully explained all the services I needed and did it all with a smile."
• "Thanks to Sasha and Edwin for the great customer service."

Cons:

• "Communication and schedule needs to be worked on!"
• "This place is horrible. Mismanaged. Poor Service and Poor Communication."
• "But then ALEX the manager said he couldn’t guarantee it would be done today as 2 people called out and he had 16 cars ahead of us."
• "Poor scheduling! When working on people’s transportation things need to be on an accurate schedule and be kept to that schedule."
• "Had appointment at 11 for car... My car was up on the lift for 2 and a half hours before anyone touched it."
• "Don’t go to this place. They didn’t even know what full synthetic mileage coverage was and didn’t even place a sticker on my car nor did they reset my oil reminder on the car."
• "Never going to this place again. The store manager is completely arrogant and had the nerve to tell me that he doesn’t know how he will get the money to get these parts reimbursed since it was the wrong parts."

Quality of Work

Pros:

• "They identified that my tires essentially had no tread left and they replaced all 4 of them (and even fixed a major dent in my rim) all before closing time."
• "Steve was incredibly knowledgeable and honest about the whole process - the staff was all very friendly and accommodating."
• "Joe and the rest of the staff are always professional, efficient and honest."
• "Great place professional people they get you in and out as fast as possible and do treat your car as if it were theirs."
• "They quickly patched up the tire and I was on my way within 15 mins."
• "They did the bearings, cleaned up brake rotors while they were in there, did a great job."
• "These guys did a full checkup on my car which other places were trying to charge me for... At least Brandon and Alyssa believe in running an honest business."

Cons:

• "I know for a fact that they were grossly exaggerating the condition of my vehicle, using fear in an attempt to coax me into a significant amount of unnecessary work."
• "The wrong struts were put in the front driver and passenger side of my vehicle. And both the store manager and the lead were diagnosing the problem completely differently blaming my tires and rims as the root cause."
• "Tl;dr I Don’t trust these people. They are expensive, unprofessional, and dishonest."
• "Very disappointed, went there for brakes, they said you can NOT re surface (cut rotors) on My Subaru. This is a lie."
• "We dropped my car off on Sunday 11/19 to get the tires changed. When we went to pick up the car at the end of the day, we were told that the staff member we checked in with had left without telling the other members that the tires needed changing."
• "DISHONEST SERVICE AND POOR CUSTOMER SERVICE!!!!!! Went in for an oil change and left with my car running worse than when I initially brought it in!!!!!!!!"
• "This place almost killed me... THEY DIDNT PUT MY WHEELS ON ALL THE WAY."

Pricing and Value

Pros:

• "The price was very competitive and they were in stock."
• "They were very friendly and gave me a fair price to get both of those done."
• "Was super responsibly priced too."
• "Pricing seems fair to me."
• "Service and value were great!"
• "They were very fair about the price as well."
• "Great prices and great service."

Cons:

• "You just may want to consider this nestled neighborhood service station and save thousands from other companies that will over sell you on service."
• "I finally picked up my car at 11, and they charged me almost $750. for tires."
• "Tires not arriving when promised and work not being done on time!"
• "The best customer service as Bob and Keith were super nice and offered an amazing price!!"
• "I needed maintenence done on my car now that my car has over 100k miles on it. The dealer quoted me an outrageous price, when I came here, they did all the work."
• "The negative reviews that have been posted are all accurate. Specifically, poor service, inaccurate information."
• "I explained I’d be coming in on my lunch break around 12pm and he said he would clear that timeframe for me. I get there and he did everything but that!"

Professionalism and Trust

Pros:

• "They are definitely my new place!"
• "I was able to get my car serviced here and very satisfied with the professionalism and mannerism the manager Junior presented while helping me out."
• "Couldn’t be more satisfied with his customer service and professionalism. Definitely would go back again and highly recommend this store."
• "I had such a great experience and will continue to come back."
• "They were friendly and most importantly, they were honest."
• "I trust them. And that's a quality that's a bit rare nowadays."
• "I highly recommend Mavis Discount Tire on Franklin Ave, Ridgewood NJ."

Cons:

• "The latest experience has left me without my car for 2 days and I still have to cancel work that was to be done in order to get it back today!!!"
• "I will not use this location again."
• "Very unprofessional."
• "Terrible & poor customer service."
• "I will never use them. Go elsewhere."
• "I’d recommend to anybody."
• "I’ll definitely come back to this shop."