Address: 7422 Bustleton Ave ste a, Philadelphia, PA 19152, USA
Phone: +12153424700
Rating: 3.6
based on 263 reviews.
Customer Service
Pros:
"Thanks Pep Boys Service staff for the tremendous customer service provided me today."
"Upon my arrival I was greeted so politely it changed my attitude, causing me to be a little more at ease knowing I'll receive the help I need."
"Jose is such a nice customer service rep and Ed always performs quality work on my car!"
"Jeff was quick and proficient with helping me with my problem. I was in and out within no time and able to continue my day as I planned."
"The associate that waited on me was very patient with me answered my questions and did not give me the impression that I was holding him up or wasting his time."
"I can honestly say from the manager to the staff the service is always GOOD!"
"As always Mrs. Melba has provided impeccable service."
Cons:
"I am completely dissatisfied with this service with the Bustleton Pep Boys location."
"This was the worst tire service I have ever had in nearly 40 years of owning cars."
"Worst service ever! I scheduled an appointment on Monday for 4pm Tuesday for a new tire. Dropped my vehicle off at 3:45pm. Technician advised me he will call me if it was repairable. I instructed him to replace the tire no need for repair. I’ve had way too many issues with the tire. No call, no update 6pm, and when I decide to call Bill the manager was very rude."
"No one ever called. I waited 5 hours."
"The Manager Carlos Vargas spoke very poorly and disrespected my pregnant wife on the phone."
"I don't even know how the Associates especially the ones stationed at the service area still have a job, they are very rude."
"The lone CR representative for automotive repairs lacks customer service training."
Efficiency and Timeliness
Pros:
"I arrived close to 3pm for a tire replacement... ended up leaving at 6:00 pm."
"I was very pleased with my recent visit to pep boys, the job was completed before the estimated time and I received a message telling me at the job was complete."
"Yesterday I came in with a flat tire and mentioned that I had to be somewhere at 7, Jose ensured that I would be out in about 10 minutes and I was!!"
"He was constantly updating me on my car's progress and what was happening."
"I'm really impressed with the turnaround of this location."
"I was a little worried when my vehicle was not taken into a bay for inspection until 20 minutes after I arrived... however, much to my surprise I had my vehicle back and I was pulling out of their parking lot just over an hour after I had arrived."
"I cannot thank him enough for what he did and dinso fast I was done in literally 10 minutes from beginning to end."
Cons:
"I waited an hour and a half before they even pulled my car into get serviced."
"I scheduled an appointment Friday at 8am for an oil change. 9:10 rolls around and I still haven't been seen."
"I had an appointment for 9am. I showed up at 8:45 for my 9am appointment. As of 10am my car had not moved."
"This was my first experience at a pep boys... my car didn’t even begin to get serviced until 6:45."
"I waited 8 hours to replace the brake pads and rotors."
"I had to wait over 4 hours for the alignment and 4 tires."
"I had an appointment at 12pm today for an alignment and did not get out of there until 3:30pm."
Quality of Service
Pros:
"The employees are always very courteous in the service station and are always very helpful!"
"The service was phenomenal. My oil needed to be change and I decided to stop here. I was in and out."
"Excellent service! Came in for flat tire repair and the wait was so short I couldn’t even complete a full quest in Genshin Impact on my gaming device."
"Gilbert and Marcos were great and very professional."
"This is the kind of person you want to service your car, someone who is willing to help and not try to take advantage of you and get more money by telling you that you need something when you don't!!!"
"johnny was very very nice fast and efficient...can't thank him enough"
"Went for an oil change and inspection, and the staff were all helpful, personable, efficient, and quick."
Cons:
"Not going back for service ever again. Last time went for a simple oil change. Website claims a safety check is done on various other systems when you get oil change service including checking brakes. Got car back missing a lug on one tire and with another tire fitted on too loosely."
"After finally getting to the starter they claimed that a hose was now leaking coolant."
"Oil change was fine I guess, but they left the bottom of my car hanging off."
"Now the alignment on the car pulls to left so hard its difficult to drive."
"And their waiting room was piled high in trash."
"The rear brakes were in fact worn, the rotors had to be replaced AGAIN (after less than 10,000 miles) and THE BRAKE CALIPERS WERE DESTROYED BY THE PREVIOUS SHOP (PEP BOYS)."