Address: 231 Pavonia Ave, Jersey City, NJ 07302, USA
Phone: +15512297894
Rating: 4.6
based on 117 reviews.
Customer Service
Pros:
"Chris gave me a detailed run down of my bike, the bike manufacturer and good rides to take in and around Jersey City."
"Chris listened to everything I wanted in a bike and then tracked down the perfect one."
"Chris is a genuinely nice guy which is really hard to come by as a business owner."
"Chris was incredibly kind and helpful and hooked me up with a great used bike."
"Chris responded to my call quickly and advised me on the correct bike to get for my need (haul kids and groceries)."
"Chris is knowledgeable and helpful, he got me on the right bike and helped turn my old ride into a proper NYC beater."
"Chris was super helpful. He was informative and accommodating, focusing on my needs and providing options based on what I was looking for."
Cons:
"Even though they couldn't fix the problem, they surprisingly charged me $33 for the oil + a 'card processing fee'."
"You guys gotta do better about either 1) answering the phone 2) post your weekly hours OR at the very least 3) post on Instagram or something if you’re going to be abnormally closed one day."
"Do NOT BRING YOUR BIKE HERE! The owner is rude and takes no responsibility for his employees’ bad work."
"After leaving it for a few days... my chain was dry, and post the tune up my gears are clicking which has never happened before."
"Wouldn't recommend this place - took my bike in for a tune up, they kept my bike for a week, and when I went to pick it up they clearly hadn't done anything to it."
"They screwed up the job we paid them for. Bike was damaged."
"Totally unprofessional shop. Don't be fooled by fake reviews the shop bought from 'web marketing agency'."
Shop Accessibility
Pros:
"Best Bike Shop in Jersey I refer everyone here and you should too."
"Such a great bikeshop! Love the vibes, great selection, cool art on the walls."
"Store is super friendly super attentive!!! Customer service being provided in person and on phone, second gentleman providing service while servicing a bicycle!"
"This place is great! Any issue I have they are eager to help and get me back on the road ASAP."
"A local neighborhood place where friendly, knowledgeable, helpful staff are available."
"Best place in Jersey to get your bike fixed up, the crew is awesome."
"Great place for all your bike needs so happy I invested here."
Cons:
"In the pouring rain i came to get my bike repaired at 5:45pm. Some kid, maybe 13, is running the shop, telling me they're closed."
"I came today (Thursday) at 10:30 and it wasn’t open. Stayed until 11, there were others that waited as well."
"Please clarify the hours, you said thurs and fri 10:30? Not sure what happened today in that case."
"It says open at 10:30 but every time I come in the morning the door is locked. No answer via phone and the mailbox is always full."
"Yesterday I went to a bike repair store to get my breaks fixed and fill air in the tires. The store said it was open on my phone but it was not when I went there."
"If you guys don’t open at 10:30am, please change the time online as I’ve come countless times and it’s closed."
"The hours of operation on Google aren't correct."
Quality of Service
Pros:
"I got my Brakes done which I foolishly broke while fixing them myself and I also had a read flat tire which is very bothersome as on a e bike it gets very tedious to repair but Chris did a wonderful job in very little time."
"Chris is an exceptional wizard of bikes and he knows all ins and outs of it."
"Flexible with going the extra mile when it comes to problem solving issues."
"Amazing staff! They encouraged me, guided me and I’m on the road!! Thanks Chris and team!"
"Brought the bike over to Jersey City Bicycle Co. and was on my way with a fully functional bike in less than an hour."
"He literally started working on my bike immediately and gave a great price too."
"The work was phenomenal and the pricing was very fair."
Cons:
"Gotta say, it's the worst bike I've ever purchased, but can't really complain given its low price point."
"They quickly changed the brakes while I was standing there (and put mountain bike brakes on my road bike)."
"I would rate zero but can't, just horrible service."
"We took 5 bikes to the library park, when we get there one the axe was twisted and another bike got flat, we walk all back 40 min to the store because they could not replace the bike, didn't even compensate us."
"Dropped my bike off here to get a tune up and replace a damaged tire... It ended up taking 6 days for them to replace the tire."
"I paid for new parts half of them weren't even installed or not properly."
"So, this shop couldn't even fix a simple brake oil issue. They didn't know what they were doing; in my case, they tried to fill the brake oil through a screw hole, not the oil inlet, leaving my brake broken (and oily)."
Value and Pricing
Pros:
"Price was fair. I also got a free Jersey City helmet."
"Got Both my daughter and son a bike here. Excellent service excellent products and great prices."
"Because of their frequency he even just charged for the tube rather than the service fee as well."
"The prices are beyond reasonable, unlike the other downtown option."
"Bought 2 very nice city bikes last year at a fantastic price."
"Prices that work for every budget. Used and New."
"Chris was patient with me throughout the whole process and answered all my questions via e-mail with the quickness."
Cons:
"Even though they couldn't fix the problem, they surprisingly charged me $33 for the oil + a 'card processing fee'."
"They broke my bike ($3k e bike)."
"Wanted to charge me an assload to get it back."
"Very pricey, I came in here to fix a flat the employee told me 160.00 for a new tube & tire."
"Ultimately, it wasn’t a great experience and I am disappointed with the quality of the service."
"Worst ever bike shop. They ask money to break my bike .... 0 stars"
"They wanted to charge me 175 for a tune up plus parts. That was almost as much as I paid for the bike."