"James and his team have only provided the best service for me and my family."
"James and Grace work with you to ensure you are completely satisfied and comfortable with your bike and accessories."
"The man I spoke to (I didn't get his name) was very pleasant and when he arrived he was masked and gloved- big thumbs up for that."
"Friendly and knowledgeable staff are always there to help."
"We went into Joyful and was greeted by James who was very helpful and knowledgeable."
"The staff was also very pleasant, friendly and knowledgeable."
"The owner is the friendliest person you would ever want to meet and his enthusiasm and positive energy gets me back out on the bike trails to find my 'bliss'."
Cons:
"⚠️ WARNING ⚠️ If you come here, come with the police 🚔 for your own safety incase the male staff member decides to be hostile to you."
"WORST, MOST RUDE, AND CHEATING SERVICES!!!."
"Horrible place with terrible service nothing is convt. there."
"BE ADVISED do not come here, horrible customer services."
"DO NOT RECOMMEND AT ALL!!!!!!!"
"The employees (not the owner) must not have been interested in making a sale because they were insanely rude to us from the moment we walked in the door."
"The guy with the glasses was very rude and was acting as if he didn’t want to help us."
Pricing and Value
Pros:
"Prices are very fair as well!"
"They offer good advice & suggestions with no expectations, and they work with their customers on reasonable quotes."
"Joyful has an excellent selection of products at reasonable prices."
"They do great work for a fair price."
"This is a great place to buy a bicycle and cycling gear, the staff is knowledgeable and friendly and the owner is a straight shooter."
Cons:
"They charged me $10 for a stainless still cable for a Shimano rear deraileur, where for the exact same product, Kim's bike shop (3mi down the road) asked for $3 !!!"
"Took my bike to get fixed. After 3 weeks of waiting, they called to say that it would cost double the estimated amount."
"They also charged $10 extra for the exact same bike stand compared to other shops."
"Terrible Customer Service. They mix up dates and charge you for the dates that they incorrectly put as bike rental dates."
"Expensive parts and labor compared to bike shops in neighboring towns."
"I got my Trek Bike from here and they charged additional $42 as destination fee, which no other bike place do in NJ or NYC."
"For 2 non-catalog transactions, things got ridiculous. He priced me for 20 steel balls about $5.00 - 150 of a higher quality can be bought for less than $10 online from them."
Quality of Repairs and Services
Pros:
"I am not a bicycle expert nor am I handy with bicycle repairs so I trust this shop to recommend new equipment as well as to repair my existing equipment."
"They fixed up the few things that gave me trouble. And did it without being condescending, which I appreciated."
"Every time I bring my bicycle in for a tune up or maintenance it feels amazingly smooth to ride afterwards."
"Had an issue with my bike wheel that another bike shop couldn't fix. At Joyful Cycle, they were able to fix the issue in a matter of hours and explain the problem."
"The Joyful Cycle team is great."
"The quality of the work performed was outstanding."
"The manager was so polite and helpful. He repaired it in minutes."
Cons:
"I would never go there again. brought my sons bike in to get a flat replaced."
"I had the issue of flat tires, but the owner did not open the tire, not identify and diagnosed what is the real problem, without checking anything, he said a new tube need to install and tune the break and do the wheel alignment, charge me the amount and asked me to leave the bike, I paid the amount and left."
"Worst place to service bikes. They charged me a lot for worst service I ever seen."
"when I picked up they didn't tune the break, no wheel alignment was done, and said it's a separate charge for tuning and it was the worst condition to ride with low Air pressure."
"Also they did not properly fix the handle on my son’s bike. It shakes."
"The rim was put on crooked. the chain was loose and popped off."
"Chain now keeps falling off after their service and my son almost died due to this."