Trek Bicycle Philadelphia Manayunk Reviews Summary

Customer Service

Pros:

• "It is the customer service that keeps me coming back to this bike shop even though there are others much closer to my house."
• "The staff at the Trek store in Manayunk is awesome and the service is great."
• "Cheers to Drew and the team, you guys are awesome."
• "If I could give more stars I would, especially to our sales rep Stefan."
• "The head mechanic, Stan, is more interested in what's right for the customer than in high pressure sales and moving high ticket items."
• "The trek return policy is fantastic and allows your to try the product and return it if it does not turn out to be what you are looking for."
• "They gave me all the attention and help that I needed."

Cons:

• "The salesman said: 'Well, medical bills would be more expensive.' This was considerably rude especially considering the amount I had already paid and was paying for the bike."
• "I will not be returning to this location due to the customer service and their appeared cover-up of incorrect business processes."
• "I think you all should provide better customer service training to your staff. For how we were treated was a disgrace."
• "Will not be going back. Go down the road to Cadence."
• "Left me on hold on the phone only had a question to ask and left me on hold forever."
• "However, I found this conversation very unprofessional and uncomfortable as it highlights that this location was not following corporate procedures and was trying to cover up a mistake."
• "Super disappointed with my service here."

Product Quality

Pros:

• "They found the problem, had the solution, and had me and my son back on the road in under 20 minutes."
• "Got my service done here on an older diamondback hybrid bike... The service staff was extremely knowledgeable."
• "They have also stood behind their product and recently replaced a high end Bontrager part that became defective after 9 months of use."
• "They set me up with the perfect bike and let me demo ride it for a day."
• "This bike shop is the best I have ever dealt with in my experience - the staff is incredibly friendly and they are honest and fair and stick to their word."
• "The bike selection here is incredible, I mean it's just out of this world."
• "The Trek Manayunk store was amazing in helping us buy a new bike for our son."

Cons:

• "2 weeks later about 5 rides in, my bike is un-rideable."
• "Unfortunately the bike had a repeated issue that made for a less than enjoyable first year of ownership."
• "By this point, I realized that I've gotten a lemon."
• "I would think they should have realized this bottle cage they installed prior to delivering my bike to me would not work due to the smaller frame size."
• "Now I'm looking at an additional 100 dollars of parts and labor for things that in my opinion should have been fixed the first time around."
• "Mind you, I got the bike earlier on the same week from Trek West Chester and it came with not matching set of tires, chipped paints on multiple area, damaged rear drop-outs."
• "Brought my ebike in on a Sunday to have my brakes serviced... my rear rotor is bent. It absolutely wasn’t bent when I brought the bike in."

Staff and Expertise

Pros:

• "Everybody was extremely helpful and friendly."
• "I am deeply impressed at the level of professional, courteous and unpretentious service I experienced at Trek."
• "Steve, Stephan, and the rest of the employees at this store treat you like a friend and are always super nice."
• "They love what they are doing clearly and they want to get more people into cycling."
• "Warm, friendly, knowledgeable and authentic cycle enthusiasts."
• "The whole staff seemed knowledgeable and welcoming."
• "They're knowledgeable and professional!"

Cons:

• "I was attempted to be pressured into a color that I did not want multiple times."
• "However, they did agree to the brake repair but botched my rotor in the process without telling me prior to pick up or accepting some responsibility."
• "I don't know how these people got the 4.95 stars but it's totally inaccurate."
• "However, I found this conversation very unprofessional and uncomfortable as it highlights that this location was not following corporate procedures and was trying to cover up a mistake."
• "Brought my son in to purchase a dual sport bike and some accessories... #1-Despite having gloves around would not let us touch the bike to see if it would be a good fit."
• "Unfortunately, Trek West Chester called me later that day to inform me that the only option was either to return my Emonda or they'll try to cover the paint chips by applying touch up paint."
• "I had to get my right brake lever replaced as it failed and at first they offered to replace the entire brake for an additional $10 vs just the lever cost with a warranty pull off brake from another bike."