Address: 644 Central Park Ave, Scarsdale, NY 10583, USA
Phone: +19147233408
Rating: 4.9
based on 147 reviews.
Customer Service
Pros:
"Angelo was really helpful."
"The staff was very friendly and helpful."
"The employees were very helpful re-orientated me so that I could get back on the saddle and on the road again."
"Alex from the service center is thorough, efficient, and displayed the perfect customer service."
"Carlos, the head mechanic, finished setting up the bike and he is a friendly helpful person and has been at Danny's for many years."
"Everyone I've ever dealt with here has been friendly, positive, and eager to help."
"Joey was so kind and helpful!"
Cons:
"After circling the store for almost 30 minutes, not a single person came over to ask me if I needed help."
"This place is too comfortable knowing that they are one of a few bicycle shops in this area."
"Did not even respond to an email I sent inquiring about a bike they sell!"
"Terrible service."
"Rode 100s of miles from buffalo, ended up here trying to buy an alan wrench to take my pedals off to ship my bike back to Texas. Gentleman went through the trouble to size it but didn't have it to sale and wouldn't let me use it."
"Nice shop, horrible customer service."
"only at Danny’s cycles in Scarsdale are your requests ignored, do you get swindled out of hundreds of dollars, and then when they ask for feedback, and you give feedback, are completely ignored. never again"
Pricing and Value
Pros:
"Sale price was great. Cheaper than I saw online and cheaper than I expected, especially considering the price of everything today."
"The repairs that I braced for were wayyy more reasonable than expected."
"Price was reasonable."
"Danny's put our two bikes in shape quickly, inexpensively and with a safe and courteous process under the current circumstances."
"Great quality merchandise, service is prompt and reliable, prices very competitive."
"This place is FAST, knowledgeable, not to mention they literally charged me $100 less than the other shops I called to assemble my beauty."
"Sale was fast, fun and easy."
Cons:
"It's a shame because I want to patronize a local shop but I will be returning to Sierra Cycles at their new location in Hartsdale."
"I drove from the city in hope of finding a bike and maybe getting a good deal but they weren't willing to budge on a price."
"They will charge you an arm and a leg for a simple task."
"I found it to be inconsistent and by far more expensive than the higher quality labor I am use to from the top shops in NYC."
"Bought a Specialized bike that came with a bike fit. Bike fit determines that I need a different stem - but they still charged me for it."
"Great store but they sell you a bike with a free life service plan but they don’t tell you that when you want the service hey have to keep your bike for 4 weeks."
"I bought a '09 bike in '10 at full price with no discount. The bike never shifted properly from day one."
Product Selection and Availability
Pros:
"They carry a nice inventory of bikes and will help any member of the household select one."
"Danny's Cycles has a great selection and very knowledgeable staff, as well as a terrific service department."
"I LOVE the Trek bicycle I bought last summer from Danny’s Cycles, and all the staff I’ve interacted with knew a lot about the products they sell."
"Danny's has always been competitive when it comes to bikes from economical to high end models."
"I recently purchased a Thule bike rack from Danny’s in Scarsdale. They were the only ones around who actually had the rack in stock that I was looking for."
"I did some research before I arrived, so I knew what bike I wanted and knew they had it in stock."
"Danny's staff really take the time to understand what you need and make sure that they are matching you with the correct bike."
Cons:
"Workers over there are expert and very kind, and it is a big place. They have bontrager, that is the brand I use most. On the other hand, they don’t have too much variety of the products."
"The last time I was there, they were out of a product I was looking for to clean my drivetrain."
"The shop carries fairly standard goods."
"The signs on all their new bikes say free lifetime warranty on any purchase but of course not for any bike purchased in '10."
"Used to have an awesome policy of free tune-ups for life to original purchaser of a new bike from them."
Staff Knowledge and Expertise
Pros:
"Edward Yatkowsky and Joseph Colón are very knowledgeable on the matter."
"I consistently receive outstanding service at Danny’s Cycles, especially from Ed."
"Ed Yatowksy was my sales manager. He was absolutely phenomenal! Extremely knowledgeable, friendly, and very patient with beginners."
"I’ve been a Danny’s customer for 25 years - kid’s bikes, mountain bike, wife’s bike, two ride bikes. I really appreciate Carlos, the senior mechanic."
"Very knowledgable staff and was welcomed with open arms."
"The staff are very knowledgeable, professional and friendly."
"The team were super knowledge-able, fit me into a bike and set of products that were spot-on and sensible."
Cons:
"The bike had been working perfectly when I dropped it off but the first ride after the tune up the bike will not shift correctly in the higher gears."
"First he told me it needed all new wire, which I knew it didn't."