Grove Street Bicycles Reviews Summary

Customer Service

Pros:

• "Such amazing customer service, fast service and quality service."
• "I'm floored by their commitment to ensuring the customer walks out happy."
• "Their customer service/maintenance service are always available for any required assistance to get back up and riding, or riding at a higher level of performance."
• "PJ provided excellent customer service and welcomed me to the neighborhood which I really appreciated."
• "Great customer service and pleasant experience - I plan to make this my go-to bike shop."
• "They guide me through everything I needed to drive safe."
• "Their customer service is far and away the best I have ever experienced."

Cons:

• "Now, customer service is poor."
• "lousy professionals! ill-mannered lazy people treat the customer like trash."
• "The old man that works here is so rude and unprofessional."
• "Although, these guys are 10 mins away, I would never step foot in their establishment."
• "I kept calling and calling all day, I texted, I emailed. No response."
• "The staff helped me very begrudgingly."
• "Not service oriented at all."

Staff Knowledge & Expertise

Pros:

• "He didn’t pressure the sale which I appreciated, he let his knowledge do the pitch."
• "So knowledgeable and efficient."
• "Skillful staff, from the guy that answered the phone, front-desk to the mechanic who work on the bike."
• "The young technician was very knowlegable and did an expert job in making the bike road safe again."
• "Staff is friendly and very informative with the components I want to add on to my bike."
• "I appreciate their vast knowledge of bicycles and will return for my next tune up!"
• "They'll talk you through the whole process regardless of how complicated it might feel to you, they have your back."

Cons:

• "The sales associate did not seem interested and spoke to me like a $1000 bike was out of my price range."
• "The most terrible and disgusting experience I got is from the Grove bike."
• "They brushed it off as noise from the rain despite me insisting that its the same noise I had the day prior when it wasn't raining and that their pad change didn't resolve it."
• "Grove Street Bicycles refused to accept responsibility, and didn't offer to even refund the packaging job."
• "They refuse to acknowledge their mistake."
• "This shop seems to be run in a way that's puts profit before even customer safety."
• "The guy in beard is horrible at customer service and condescending."

Product Quality & Selection

Pros:

• "Highly recommend, we will be coming back for all our bike needs."
• "If you're looking for a great shop look no further than Grove St."
• "Take the trip to Jersey City for your Giant or for service. Highly recommend."
• "They have a nice selection of bikes for every level of rider and will take the time to make sure you get the bike that's right for you."
• "Their bikes are good quality and they guarantee the products that they sell."
• "Their impressive inventory and expedited delivery is quite impressive and convenient."
• "Fully stocked with a vast selection of Giant bikes after the Covid shortage!"

Cons:

• "I have gotten ripped off here a couple of times."
• "Although these guys are 10 mins away, I would never step foot in their establishment."
• "This will be the last time I take my bike there...even if means having to travel greater distance now."
• "One star is too much!!"
• "Disappointed waited about a half an hour on the hot line which is fine because of Corona only to find out that there was no children's bikes in the whole store that were up for sale."
• "More often than not, they simply don't have what i need."
• "The retail prices for products are on the expensive side."

Shop Experience & Atmosphere

Pros:

• "It was a really fun experience as a first time buyer."
• "The team is dependable, kind and thoughtful."
• "Service has been outstanding and the help I received to accessorize the bike when I was ready to put some serious miles on it has been the best."
• "GSB is like a throwback bike shop."
• "The staff was super knowledgeable and kind!"
• "Everyone at the shop is super helpful, knowledgeable, and friendly."
• "The crew is professional, attentive and honest."

Cons:

• "We often do have to bring bikes in multiple times for repairs (not always right the first time)."
• "The mechanics at the back seem half-hearted about their work."
• "The staff is surly and arrogant."
• "Kind of elitist in general."
• "The owner/manager is rude, they charge you for every little thing and their workmanship is suspect."
• "Because service is not great I would never recommend them to anyone."
• "This is a nice-looking shop that, in my case at least, suffered from overworked staff who lacked the time and resources to provide even mediocre service."