JS Cycle Reviews Summary

Customer Service

Pros:

• "They are incredibly friendly and know their repeat customers by name which energetically adds to the overall feel when you enter their peaceful and thoughtful space."
• "Juan and Maria are very friendly and knowledgeable."
• "Amazing bike shop. Juan and Maria are incredibly kind and honest."
• "They always make me feel at home and valued."
• "The folks here (specifically Juan and Maria) were really nice."
• "Lovely people, very qualified and even more they truly care for you and your needs as a customer."
• "Juan and Maria are always kind and considerate.they never give me that dumb customer feeling one can get in many bike shops."

Cons:

• "Today I went to purchase something the young lady that buzzed me in made me fell very uninviting she was very short and seem as if she was bothered by me coming in to patronizing this location."
• "It was not even explained to me what had been done for the cost of this 'basic' tune up until I asked."

Quality of Service

Pros:

• "Quality is great."
• "Genuine expertise and super professional service!"
• "Service is great."
• "They offer quick service."
• "Their repair and maintenance always leaves my baby looking and riding like brand new."
• "Juan fixed my bike up even better than I was expecting from a bike shop."
• "The staff is always incredibly friendly and thorough."

Cons:

• "I had a puncture in my front tire from a piece of glass. Inner tube was replaced however the glass was not removed."

Product Selection

Pros:

• "They have good selection of bike brands and parts, honestly priced stuff and services."
• "They carry the high end replacement parts I require from time to time."
• "They have a good selection of cycling accessories at various price points."
• "Their immense selection of bikes, helmets and accessories easily puts them well above other cycling shops in the nyc area."
• "Top products and top brands if you need to purchase products to make your riding life comfortable, stylish and better."
• "The range of brands and models is extensive, ensuring that every rider can find their dream bike within their budget."
• "The bikes they sell appear to be top-of-the line."

Cons:

• "To my surprise it turned out to be 80 dollars per bike which was 160 for the two bikes I dropped off."

Value

Pros:

• "Came out in less than 20 minutes with two great new tires at a reasonable price."
• "Great prices & service! I'm not a serious racer, I mostly just ride around to commute or take weekend trips, and when I need a helmet or a bike pump or something, they always steer me to the 'good enough and fairly priced' option."
• "Their prices are more than fair, and I have even picked up a couple of very excellent discounts when it came to buying a new bike and wheels."
• "They told me all it needed was some lubrication. 15 minutes and $15 later I was back on my way."
• "Juan diagnosed it all and fixed me up without needing to spend a ton of money."
• "Amazing, honest, fairly priced service."
• "They never try to up sell you anything beyond that what is actually needed."

Cons:

• "No cons mentioned related to value."

Shop Atmosphere

Pros:

• "JS Cycle is the heart and soul of bike shops in NYC!"
• "It honestly feels like they have always been here."
• "Beautiful shop."
• "The shop is always clean and extremely well organized."
• "The shop itself is a cozy and welcoming space, with a well-organized layout that makes browsing a pleasure."
• "Maria and Juan have a gem of a shop."
• "The shop is full of great bicycles, components, and faculty."

Cons:

• "No cons mentioned related to shop atmosphere."

Community Involvement

Pros:

• "They are essential to the community and their brilliance is unmatched."
• "They're very welcoming and involved with the local community."
• "The lovely couple that run the store cannot be better suited to do so."

Cons:

• "No cons mentioned related to community involvement."