"Damon is exceptional placing the needs of the customer over sales."
"The Workers were professional and did a great job on finding and fixing the issues I had with the bike."
"The staff here or amazingly helpful and kind."
"Went to the store for the very first time the workers there were very friendly they answered all my questions."
"Everyone at the store was very helpful and informative!"
"The technician (kaysean) we worked with on the first day was incredibly helpful in narrowing down our choices and walking us thru test riding different bikes."
Cons:
"I brought in a scooter for a simple inner tube repair and they managed to mishandle it so badly that they pulled the motor wire loose."
"The front desk 'bro' was wildly unprofessional and literally boasted about how poorly they handle customers’ scooters."
"NO HELP AT ALL. JUST WANTS YOUR MONEY"
"The mechanic was RUDE and UNPLEASANT with no sense of customer service whatsoever!"
"A bunch of stoners work here neglecting the needs of the client and overall business."
"The boss/manager who is always rude and has an attitude all the time gives me a story of how the motor was made that way."
"The repair dude, WOULD NOT fix my new X-treme bike I had gotten on discount."
Product Quality and Selection
Pros:
"Owner is very knowledgeable about his products that he sells."
"They stand by their products and committed to provide great quality service to anyone in the electric bike and bicycle community."
"Also, for quality Ebikes, the prices can’t be beat."
"They have TONS of electric bikes to try out."
"The owner Damon and his knowledgeable staff really took time helping me decide on this bike."
"Damon recommended the perfect model that met all my requirements."
"I bought an Emotion Evo City Ebike from this shop...I Love It!!"
Cons:
"That simple tune up 'took 2 hours' and cost me $165 after taxes."
"They did not do it on time."
"Sold me a bike that didn't have all the parts affixed to the bike."
"I stopped by this store to check out a few scooters and was largely unimpressed with their customer service and selection."
"Fine if you want that 'Brooklyn feel' where stores are disorganized and poorly staffed, but not so good when you’re prepared to spend $2k on scooter that can travel 35mph+."
"Very unprofessional! I took my izip e3 dash here to get the motor replaced it cost me $1100."
"Greenpath seem to only want to recommend BIKES they sell, and they are way expensive."
Price and Value
Pros:
"A great place for the price, professional, and friendly environment."
"Turned out it was just a loose wire and they fixed it in 10 seconds for no charge."
"The prices are very reasonable."
"Bicycle was delivered as promised at a great price."
"I was able to get my bike service with a 50% discount."
"The process was quick, stress free, and VERY fairly priced."
"These guys are about electric bikes of all sorts. They are exciting to be around."
Cons:
"AFTER PAYING $2000 for a bike i have to PAY more for a SIMPLE CHEAP LAPTOP CHARGER????"
"Bike now outside return time and my electric bike dies on me randomly."
"They said they can't fix it and still demanded 45$."
"It's $75 an hour, which is already insane and they also make you put down a $150 deposit."
"AN ABSOLUTE RIP OFF"
"THIS PLACE SHOULD BE SHUT DOWN! The worst experience I've ever had buying."
"I feel that this place and Propel WAY OVER CHARGE for repairs and take advantage of this industry."
Professionalism and Expertise
Pros:
"The owner knows a lot about E-bikes."
"He walked me through the wide varieties of e-bikes on hand, and took the time to show the pros and cons of each model."
"Hands-down the most knowledgeable, professional and caring individuals I’ve ever done business with."
"They always provide A+ service each time I've brought my bike in for work."
"He really goes out of his way for his customers and his staff is highly diligent and competent."
"There was a lot of expertise around bikes, and I learned a ton, despite spending a sizable amount of time doing my own research."
"Unlike everyone else, they had many brands to choose from."
Cons:
"They let me go with the loose brakes, some screw are missing."
"The service is horrible. I had to come 3 times before the work was complete."
"WORST customer service EVER. The Owner/Manager is extremely rude, cursing at you after every word he says."
"I asked the guy to fix my loose bike chain and he didn't do it."
"When I tried to explain to the workers there that there must be something wrong, they gave me a hard time and started to act rude."
"I wouldn't recommend this place to anyone."
"The mechanic was RUDE and UNPLEASANT with no sense of customer service whatsoever!"