Mercato Ristorante & Bar Reviews Summary

Service

Pros:

• "It is a warm and cozy environment with wonderful service."
• "The service was professional."
• "Our waiter (wish I could remember his name) was SO helpful and very attentive."
• "The staff were so gracious and told us if you want move inside no problem and to let them know if there's anything we need."
• "The staff was incredible and were always on top of refills and asking us if we had questions about specials or anything on the menu."
• "Our waitress (Melissa/Melanie?) was friendly, professional, knew the menu and kept the mall moving at just the right pace."
• "The service was very good and the atmosphere of the location was nice."

Cons:

• "Service took entirely too long."
• "The server kept interrupting us in the middle of our conversation."
• "They said they were very busy and I'm thinking, yes that's your fault you overbooked."
• "Service was slow from start to finish."
• "We had to repeatedly ask for drink refills."
• "Waiter came back to our table to question us about the tip amount which was very bizarre, unexpected, and unprofessional."
• "Service was absolutely horrible! Waited 15 minutes for someone to even introduce themselves as our waitress."

Food Quality

Pros:

• "Fantastic food and great vibe."
• "Food, drinks and service were excellent!"
• "The food tastes fresh and the servers are efficient and professional."
• "The Veal Mercato was tender and a surprise to my taste buds, complete with Italian Sausage to give it some added zip."
• "Everything on their menu is superb! I absolutely love their salmon entree as well as the chicken marsala."
• "The short rib was MOUTH WATERING! Cooked to perfection it melted in your mouth and the ragu was perfectly seasoned."
• "The Ahi Tuna was amazing."

Cons:

• "Would not recommend for dinner. Got the Veal Special which our waitress said had crab meat on it, and when it came out there was none."
• "They were out of bread."
• "The sauce tasted like it came out of a jar."
• "Fettuccine primavera with garlic sauce could have used a bit more kick - a little bland with too much oil."
• "Three of our entrees were severely over salted (eggplant parmigiana, cheese ravioli and the homemade gnocchi sorrentino)."
• "The food was cold, the sauce was liquid and sour and the chicken they gave me was rubbery and a very small amount."
• "The lobster ravioli is a little bland unfortunately."

Atmosphere

Pros:

• "Great happy hour! Delicious food, sat outside and it was lovely."
• "Easily one of my favorite spots in West Chester."
• "Great atmosphere, and service."
• "We had a wonderful Valentine’s Day at Mercato!"
• "Not only was the food superb, but the atmosphere and setting in the West Chester streets was so immersive."
• "Sat outside under the lights and gas lamps."
• "The atmosphere in the this restaurant is like no other."

Cons:

• "The noise was deafening! We were unable to hold a conversation amongst ourselves."
• "It was extremely HOT in the restaurant."
• "Also for what is essentially as side salad and 5 shrimp it was $27. That’s nuts."
• "It was pretty damp downstairs and had a funky odor (air fresheners?)."
• "Also, restaurant has a strange odor inside. Almost a butane gas like smell..."
• "The restaurant was cramped, overbooked and service was sparse and unwelcoming."
• "Not a quiet place, and seating is tight, so take that into consideration before making reservations."

Management

Pros:

• "The hostess and manager were very accommodating (9/25)."
• "Our experience was enhanced by exceptional attentiveness from both our waitress, Macy, and the manager, Joe."
• "The manager was apologetic after they were told what happened."
• "His manager Zack(the good looking one)made sure we were taken care of."
• "The manager, Joe, was part of our exceptional experience."

Cons:

• "A very rude and obnoxious owner/manager who decided to up the price of a pre-booked luncheon in his restaurant on the morning of the event!"
• "We won't be back mainly for Management's response or lack thereof."
• "The owner is someone you wouldn’t want to meet in your worst dreams."
• "Management handle the situation poorly due to lack of communication with the server and kitchen."
• "Shame on poor management for an otherwise fine restaurant."
• "GO ELSEWHERE! TERRIBLE OWNER."
• "Poor management."