"Service was remarkable, first they told us 25-30mins until we can sit but we literally sat for 6mins and they called our name."
"Our server was efficient, effective, and attentive."
"Our server Hannah was very attentive and nice and kept checking on us to make sure everything was okay and refill our drinks!"
"Our server Destiny was wonderful!"
"Cande was super speedy with our food!"
"Service with a smile is an understatement when describing our experience with Cande."
"Our server fabi was fantastic!"
Cons:
"The service at this restaurant was terrible. We had to wait almost an hour for our food to arrive."
"20-25 minutes later and we still hadn't even had our drink order taken."
"Terrible service! To start, the bar table was unacceptable."
"People who ordered well after us got food before us."
"Food and waiter (Brian) were great. We made a reservation for a booth and a high chair but when we got there the host staff seemed very confused about our request for a high chair and seemed to not want to give us one."
"Overly Priced a VERY Small Pizza, pasta and lasagna for $75. Don't mind paying for good food but this definitely wasn't it. Waiter seemed like he didn't want to be there."
"As a last-minute pregnancy craving, we ordered delivery from Bertucci’s and were met with a little hassle."
Food Quality
Pros:
"The chocolate cake was creamy and bold."
"The food tasted great! We had one of the artisan pizzas it was cooked just right with a good amount of toppings."
"The food was satisfying, filling and plentiful."
"Enjoyed the fresh hot rolls out the oven with the oil on the plate."
"Their food was amazing. Great prices!!"
"The food has always been phenomenal."
"The food was delicious and piping hot!"
Cons:
"Floor and table was a little sticky, small plates had film on them."
"Food is extremely bland!"
"I wasn’t a fan of the bread that came with the dip."
"The food was good but not amazing."
"The food could have been better as it did lack flavor (spaghetti and meatballs along with the Tuscan wings)."
"The Alfredo sauce was the only thing I didn’t love."
"The mozzarella frita was basically just mozzarella sticks that weren’t even cooked all the way."
Ambiance
Pros:
"I loved the 80s theme they had going on! I hope to see it again!"
"The restaurant itself is kid friendly which is nice and comforting."
"The restaurant has a very home style atmosphere that made everyone feel very comfortable."
"The vibe in this place is warm, down to earth, and sweet."
"Cozy seating and warm atmosphere."
"Nice location, quiet/comfort atmosphere."
"The place is large and doesn't feel too large."
Cons:
"The ambiance was ok, nothing over the top."
"It's sad that early this summer I went out of my way to call and compliment that same store, to see it's quality do a complete turnaround to garbage so quickly."
"Atmosphere was quiet and not the loud fanfare you would expect to hear on a Saturday early evening."
"It seemed like a very tense, cold atmosphere."
"They were out of 3 of the 7 draft beers offered."
"Food is extremely bland! Our server was great but the hostess seemed very unpleased to be there."
"The person who sat us down was unfriendly and didn’t had us silverware or napkins so we grabbed them."
Management
Pros:
"Manager did confirm the saltiness and bill adjustments were made accordingly."
"We loved the atmosphere and had the best time speaking with the manager Monica!"
"The general manager, Monica, came over to check on us and see how everything was."
"Manager stopped by to check to make sure everything had gone well."
Cons:
"Very poor Management."
"Does not live up to the original Bertucci’s name. Bread was very cold and stale."
"The only issue I had was that the bathroom is not the most up to par for a higher-class dining experiences such as this."