Nello Reviews Summary

Category: Italian restaurant New York

Address: 696 Madison Ave, New York, NY 10065, USA

Phone: +12129809099

Rating: 3.2
based on 140 reviews.

Service

Pros:

  • "The staff was extremely attentive, and the holiday decor was tasteful."
  • "The service is very friendly."
  • "The wait staff have been perfectly selected to give an exceptional experience."
  • "Everyone in the restaurant was extremely friendly and attentive."
  • "Customer service was very attentive and I was pleased with all the waiters attending to my needs."
  • "The service is great."
  • "The service was impeccable."

Cons:

  • "Incredibly overpriced, horrible service, disgusting bathrooms and the food is mediocre at best."
  • "The staff was rude, and the crowd even worse."
  • "Manager was extremely rude to us."
  • "The food was tasty, but the waiter’s attitude was horrible."
  • "Staff were friendly but seemed to lose interest in our table after a while."
  • "The servers are rude and unattentive and we had to hunt one down to be able to order dessert."
  • "The service was very disappointing."

Food Quality

Pros:

  • "The food was great, the place is beautiful and our server Jose Luis was very attentive and patient."
  • "The gnocchi was my favorite part."
  • "The burrata’s creaminess paired perfectly with the umami flavour of the white truffle."
  • "The food? Excellent! I especially enjoyed the sauce with the involtini."
  • "The food was delicious."
  • "The food is DELICIOUS."
  • "The food was delectable and incomparable."

Cons:

  • "The worst pasta I ever had."
  • "Every dish was cold. Every plate of pasta, and the carpaccio tasted... old."
  • "The other half of the menu is just ok."
  • "The worst plate ever we tasted was what they call ‘the famous truffle risotto’."
  • "A delicious beef osso buco, a chicken soup and a milanesa that were not good at all."
  • "The fish had no taste and sadly salt and pepper could not save it, furthermore it was not even fresh!"
  • "The food is seriously so low quality and everything arrived cold."

Atmosphere

Pros:

  • "Aggressive pop music added to the ambiance."
  • "I can stay hours inside and forget the busy city of New York."
  • "The restaurant itself is absolutely gorgeous!"
  • "Atmosphere was very vibrant with nice music playing and fresh flowers on each table."
  • "Their outdoor area is first class."
  • "The atmosphere is simply refreshing."
  • "Took my family of 3 here for an early Valentine's dinner. The setting was just right thanks to their spectacular decorations."

Cons:

  • "The red bears are a familiar cool effect."
  • "The red teddy bears are fun, ambiance is calming."
  • "And why are there red bears everywhere? Not classy."
  • "The place was full of bugs flying around us and had people going in and out to fix the air conditioning."
  • "Most of them are acting like being in a showcase."
  • "Another look at me crowd kind of a restaurant."
  • "Man in the grey suit has a very bad attitude."

Value for Money

Pros:

  • "It was worth the money for the food and people watching that is also part of the fun in this establishment."
  • "Wow!! I went the last time 10 years ago and then again tonight as I was back in the city! What a place, as always great food, great service and well worth the money!!"
  • "May be a little bit pricey but worth every dollar!!!"

Cons:

  • "The food was good but I don’t believe it was value for money."
  • "Beef carpaccio and a plain shared pasta flaked with some white truffles was for the total cost of $470!!!"
  • "When the check came, we were charged the RIDICULOUS amount of 180 dollars per dish."
  • "Good quality however absolutely overpriced."
  • "The place is totally overpriced without any justification."
  • "The prices at this place are not justified."
  • "The food was not that bad but not worth its high price at all!!!"

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