Serafina Italian Restaurant Always Reviews Summary

Layout and Ambiance

Pros:

• "I especially like the layout of this one since I usually eat at the bar, but still want to be in the center of things."
• "The atmosphere was so warm and cozy."
• "From the moment you step in, the cozy and inviting ambiance sets the tone for a wonderful meal."
• "Space is rustic and cozy that makes you feel like you're in a trattoria in Tuscany."
• "This place was super cool in its layout and decor. Had great ambiance."
• "The ambiance in the semi-private room was perfect!"
• "Intimate with excellent service and food."

Cons:

• "Eating a table right next to what appear to be a very messy desk full of papers and cables, etc is not a pleasant environment."
• "Atmosphere was more like casual dining as we were seated next to a group of teenage girls unaccompanied by any chaperones."
• "The restaurant’s two floors are narrow and the noise level is very high."
• "OUTDOORS AT ENTRANCE TO GARAGE is just terrible as you breathe the fumes."
• "Walking up this Serafina was a little confusing because there is a parking garage next door, so from far it doesn’t have the most curb appeal."
• "Atmosphere was nice but a bit loud and seating is a bit crowded."
• "The pizza was boring and just ok."

Service

Pros:

• "the host(i didn’t catch his name) was so jovial it was very nice to see."
• "Our server took our orders and food arrived quickly. Hot, delicious and good sized servings - no complaints about the food."
• "Service was very good and friendly and accommodating also."
• "We were pleasantly greeted by the host who brought us to our upstairs table."
• "The new manager is a stand up guy. This place appreciates loyalty and that says a lot."
• "Our waiter was so nice and attentive with everything."
• "The staff is family with warm smiles and careful anticipation."

Cons:

• "I will never go back here."
• "Before the bill was brought, I mentioned to the server that the prices did not match the menu outside. She was unpleasant and dismissive towards my concern."
• "The server unfortunately was not very attentive to our needs throughout the night."
• "However the waiter was drunk and the smell of liquor was annoying together with his apparent lack of tact!!"
• "One of the staff members was a little unwelcoming."
• "Bad service, aloof and slow servers, dirty utensils and napkins, mediocre food."
• "Service was horrifically horrendous."

Food Quality

Pros:

• "The lasagna had the perfect portion of cheeses."
• "The food was outstanding and a great value."
• "The food is to die for but the service is impeccable."
• "The Truffle Ravioli in this place is the winner, 10/10."
• "Kids love the Tennis pasta and I just fell in love with their white pizza - Tartufo Nero."
• "Their Tagliolini Tartuffo Nero is the best Italian dish I have tried. DO NOT MISS."
• "The chicken salad was excellent with pesto and pine nuts."

Cons:

• "Food in general, was under-seasoned, and didn't leave anyone yearning for more."
• "Both dishes were completely bland."
• "The other two dishes were okay - we ordered the Bianca pizza and eggplant parmigiana but it was a bit salty to our liking."
• "I got the penne alla vodka and Pinot Grigio which were both good."
• "The Food, PIZZA, had hair in it."
• "The calamari I ordered arrived chewy, accompanied by bland tomato sauce."
• "Found several large pieces of plastic in my order of carbonara."

Value and Pricing

Pros:

• "Less pricey than other Italian restaurants in the City."
• "It's very reasonably priced, and the service is always great."
• "Very reasonably priced. You get friendly service, pleasant atmosphere, good portions, and delicious food."
• "The most reasonable venue in the area."

Cons:

• "This place not only charges $4.75 for a glass of iced tea, but they charge another $4.75 for a refill!!"
• "Very expensive for what it is."
• "For the prices they charge (19$ Margherita pizza), I’d expect more."
• "The price for a chicken cutlet was $38!!! That is way too overpriced."
• "Expensive for just 1 course too."
• "Overpriced and extremely poor service. The waitress was constantly correcting me on my pronunciation of the items on the menu."
• "A con is that this is another fancy restaurant that serves a little bit of food for an expensive price."