Whole Foods Market Reviews Summary

Customer Service

Pros:

• "The staff are so kind and attentive!"
• "What a great experience today! My wife and I moved to the area from the UK 3 months ago and to date, we have had some pretty poor service in grocery stores. That ended today with Cathy."
• "The staff is very helpful and the store is marvelous."
• "Their cleanliness, organization, and friendly staff is refreshing."
• "The employees are friendly and very helpful."
• "Every staff member I spoke with was friendly and very knowledgeable."
• "Staffs are welcoming and helpful."

Cons:

• "Went to deli counter to get a chefs plate and was practically ignored by the worker while trying to order food."
• "Very overpriced, limited selection, rude and unhelpful employees."
• "After being ignored by 2 employees who had backs turned for over 5 minutes I finally asked for help to write a message on a premade cake."
• "We like this store, but the attitude of the pizza chefs were not welcoming."
• "I was having to move spots, and a customer (at least I think it was a customer) came over and asked if anyone was even helping me."
• "The employees at the deli should stay open till the store closes."
• "Went to return Amazon delivery and they closed before listed hours."

Product Availability and Selection

Pros:

• "Whole Foods has a great assortment of produce; including items you may not find at other grocery stores."
• "They make sushi, pizza, sandwiches and baked items in the store."
• "Great Deli section. Try the shrimp."
• "Really liked this place. Huge store. A must visit for people who love organic food."
• "Got a big selection of health related foods."
• "The produce is labeled appropriately as organic or conventional."
• "Their prepared foods are also some of the best in Exton."

Cons:

• "I could not find some of the typical items I buy."
• "I am a Whole Foods fan but not of this store. I stopped in four times in under two weeks and each time I'm told they are sold out of two of my favorite items in the prepared foods section."
• "Couldn't even find lima beans in a can."
• "I called customer service to ask if a product was in stock. He said they were fully stocked but when I arrive 10 minutes later there was nothing on the shelf."
• "Honestly I want to love this Whole Foods, but lately I've had a problem with the bakery. Hardly anything is stocked."
• "The choice of goods and the salad bar is definitely worse than in most of WF stores."
• "Some of the specialty foods that I require are often way under-stocked, so I special order them."

Price and Value

Pros:

• "You can also find things that are affordable."
• "With the Amazon Prime Rewards card, you get 5% cashback."
• "Amazon Prime members get discounts, but prices are fair."
• "Stopped by to see the new store. I was surprised to see the various veggies and reasonable prices."
• "Another pleasant surprise is the availability of rare tropical fruits at a very reasonable price."
• "Mostly though, prices are fair... even for non-prime folks like me."
• "Sale items through Amazon prime are helpful in the pocketbook."

Cons:

• "Everything is over priced."
• "Very overpriced, limited selection, rude and unhelpful employees."
• "Items can be expensive and they do not offer a rewards program unless you are an Amazon Prime member."
• "The vegetables and fruits are expensive but if you dont mind paying extra the quality is really good!"
• "Their drinks are also over priced and do not tastes good at all."
• "The prices are super high, though. You get what you pay for."
• "Prices still high as always."

Store Experience

Pros:

• "Amazon drop-off area is easy to access and they're always speedy."
• "A nice store, with different variety of product section then conventional grocery store."
• "So refreshing to see that old fashioned customer service and values are alive and well with Whole Foods!"
• "A very nice eat-in area and variety of food to choose from."
• "A nice example of a Whole Foods, with easy access and excellent parking."
• "Really enjoyed spending some work time at this wholefoods. There is a fantastic outdoor rooftop space that is perfect for getting work in and feeling peaceful and relaxing."
• "This is my favorite of the Whole Foods Markets in the area. It's huge, beautifully designed, well-maintained."

Cons:

• "They have only one free EV 'charger' instead of fixing the second charger that has been broken for years, They removed it."
• "The Food Bar, today 03/07/2020, they had a Vegan Plantain salad!! But, when I got it home, it tasted so much meaty!!!"
• "Ordered 2 pizzas and both Pizzas were awfully burnt didn’t even waste my time going back for a refund threw them both out."
• "The pizza is usually over cooked on top... But the pizza is under baked. The bottom of the pizza is doughy and soaked."
• "Ice machine has not worked since the store opened a year ago."
• "Not very happy with whole foods today! I called and ordered a fruit tart, went to pick it up today and they handed me a broken fruit tart."
• "No way to use self serve peanut butter without using their single use plastic containers."