Trader Joe's Reviews Summary

Category: Grocery store

Address: 171 Swedesford Rd, Wayne, PA 19087, USA

Phone: +16102250925

Rating: 4.7
based on 201 reviews.

Product Selection and Availability

Pros:

  • "Awesome selection of food products you cannot find anywhere else for very reasonable prices."
  • "Always fun to purchase new things that Trader Joes introduces from time to time."
  • "Love Trader Joe's! They Always have the Best Variety and quality of foods for a Grocery Store."
  • "This Trader Joe's houses many of the Trader Joe's products we all know and love."
  • "They are usually carrying the newest Trader Joe's creations, like the Butternut Squash Pasta and Harvest Pasta Sauce."
  • "They always have delicious prepared versions of the 'latest food trends'."
  • "Trader Joe's is great. They have an amazing variety and selection of amazing food."

Cons:

  • "However, if you don't get there early enough, you're not likely to leave completely happy. On our last trip, three of the four big things we wanted to stock up on were sold out."
  • "Certain good products that we buy there including Store brand Organic Soy Milk and some Frozen Masala dosa (very authentic) no longer stocked."
  • "Very friendly and nice stuff, but they run out of some stuff fast like corn and chicken tikka masala."
  • "The problem is you don't know if they will have it again next time."
  • "Went @ 10 am today. My list was 24 items. They only had 4 of them. Wasted trip."
  • "Typically pretty busy and there’s a good chance that the items I want won’t be left by the time I get there after work."
  • "I was a little disappointed that they were out of the Sweet Potato Gnocchi and I was so excited to stock up on that."

Store Experience

Pros:

  • "Great store and good prices! Convenient area and easy to get to."
  • "Awesome friendly shopping experience."
  • "Feels like a Neighborhood store."
  • "It's a pleasure shopping at Joes."
  • "They are so organized, and have a limit to how many people are allowed in the store which turned out to be one of the best Trader Joe's shopping experiences ever."
  • "Every employee is cheerful and helpful and just SO nice!"
  • "The staff here is fantastic. They are always so helpful and nice to talk to."

Cons:

  • "This one is a bit smaller than the one I usually go to."
  • "It just needs to be bigger. Don't bother going on the weekend, it's a mad house."
  • "Not for me as this store was Way too crowded."
  • "The aisles get clogged up with shoppers and carts and it always feels like someone is on top of you while you are shopping."
  • "Too many employees doing nothing but chatting."
  • "The shopping experience itself is lacking. Perhaps I arrived at a bad time, (Thursday in early October early afternoon) but you couldn't navigate a shopping cart easily especially around the produce area...gridlock."
  • "The store is so cramped. It lacks good flow and is so busy, you can’t browse."

Customer Service

Pros:

  • "Maria at checkout was a saint!"
  • "When items are not on the shelf, they kindly check for you in the back."
  • "Happy workers eager to help their customers feel valued!"
  • "Trader Joe’s always has the friendliest staff. They make everyone feel welcomed and cared for."
  • "The staff is always super friendly and high energy."
  • "The customer service is exceptional; they go above and beyond to help find an item or even check in the stockroom."
  • "The staff they have here are always helpful and cheerful and willing to make recommendations or help out in any way that they can."

Cons:

  • "However my last trip there, the cashier was (I hate to say this) she was rude and really had an attitude."
  • "Despite being very crowded on a Fri afternoon on a summer weekend I found the staff helpful and friendly as always."
  • "This particular store has a manager/supervisor that does not fit the reputation of every other TJs staffer/manager I’ve encountered. He’s rather short and somewhat abrasive when asked about stock."
  • "Awful experience. If you're going to limit people at the door, control the flow of traffic in the store."
  • "Went in this morning to pick up 30 of the Holiday Flower special, only help I got was boxes tossed to me and no assistance was offered as I loaded up 30 glass containers and left."
  • "We notified Trader Joe’s a few times but never received a response."
  • "Why did it went there for an item I met up with friends to go into the store I asked a sales associate if they had item that I wanted he said they did not carry it in their store well my friends happened to find it in their store so there should educate their employees a little more of what products that carrying what they don't."

Accessibility and Convenience

Pros:

  • "I love shopping here but you need more handicap parking."
  • "Great location with plenty of parking!"
  • "They assist with getting my groceries to the car."
  • "Social distancing rules have made shopping at Trader Joe's so much better."
  • "Also, recently, they have done a great job with social distancing: cleaning carts, offering sanitizer upon entry and exit, even friendly line management outside and at checkout."
  • "The store was busy as to be expected but well maintained and well stocked, with cauliflower gnocchi!"
  • "The store is nice and clean."

Cons:

  • "I came here today to shop for an event I was throwing. After circling the lot 6 or 7 times looking for parking I eventually gave up and went to Acme."
  • "This is a fairly small store and even on a Monday evening after 6:30 it was so busy you couldn't get through the aisles."
  • "Parking is awful as there are too many stores and not enough parking spaces."
  • "This spot isn't too bad. My only issue with this location is that it is rather small and gets incredibly packed with shoppers and their carts."
  • "They are really striving to keep their patrons and employees safe during Covid."
  • "But....this location is always busy and it's not a very large store, so it seems like it is not a pleasant shopping experience."
  • "I love this Trader Joe's and will take the drive from my house out to Gateway Shopping Center just to shop here."

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