Whole Foods Market Reviews Summary

Customer Service

Pros:

• "Staff is very friendly and helpful."
• "The staff is surprisingly friendly and helpful, even from the higher-ups."
• "The staff here are particularly friendly and helpful."
• "I Love the customer service!"
• "Had to stop by this Whole Foods location and just wanted to give a special shout out to Natasha in Customer Service, who went 'above and beyond' the call of duty."
• "Very nice customer service and eating area is always clean."
• "The service was amazing. Thank you for taking care of the coffee station."

Cons:

• "Employees do not care and do not accommodate customers."
• "Horrible customer service."
• "Staff working on the floor is ready to beat you up if you dare need anything."
• "Cashier's look miserable."
• "The employees are often unpleasant (at best), surly and unhelpful."
• "Workers are rude and 'customer service' is a foreign concept to them."
• "The staff is extremely rude to customers."

Store Layout and Cleanliness

Pros:

• "Convenient location, clean store, does get super busy in rush hour times, as expected."
• "Very clean."
• "The place was clean and organized."
• "The entire store was well maintained and very clean despite all the traffic it gets daily."
• "The dining area was clean and welcoming."
• "The shelves are always full and organized."
• "It’s very spacious, clean, friendly inviting atmosphere."

Cons:

• "However I really dislike the layout of this location."
• "Less than the best Whole Foods branch because the layout is particularly off."
• "It's always so crowded, which really gets on my nerves."
• "The layout is a little wonky."
• "The store definitely needs more cleaning."
• "This is the most chaotic Whole Foods. Not only crowded, the store has poor design and flow."
• "Smells like dirty bathroom by the line for the registers."

Product Quality and Selection

Pros:

• "The selection of fruit, berries and drinks was great!"
• "They always have a gourmet food every day, a little bit pricey I might add, The cashier' service runs smooth and fast and they have a very knowledgeable customer service."
• "They have a wider variety than most stores at the prepared foods section, and it's always very fresh."
• "The food is good quality. Love their produce."
• "Their produce, meats and cheeses are always fresh and delicious."
• "Wow, massive variety of products - you’ll find anything your soul wishes. Also incredible quality and great service."
• "Their produce section is always on point."

Cons:

• "I was so disappointed in the seafood section at this particular Whole Foods."
• "The sushi we got was really underwhelming."
• "46 dollar went to waste on a pizza that tased like rubber."
• "I've had plenty of packages of foul smelling chicken, to the point where I no longer purchase meat here and buy directly from a farm."
• "Roasted Brussels sprouts with the hard tops is not proper preparation for roasted brussels sprouts."
• "The chicken was dry and tough and had clearly sat out for several hours."
• "The sushi specials in the whole foods app are never in 'stock'."