"The staff is generally knowledgeable and can direct you to specifics."
"The staff is pretty cool here."
"Staff is very helpful, and prices are lower than any other market around."
"The employees who were restocking the shelves were very attentive."
"The staff at the self-checkout stations are incredible though! Super helpful!"
"The employees, who were super friendly!"
Cons:
"It used to be better a few years ago under different ownership."
"The fish counter has the rudest, most unprofessional workers to ever wait on you."
"The manager stated in an irritated voice that he was busy and why he was being interrupted."
"Very poorly managed grocery store. The layout and organization is not cohesive."
"Some staff treated me as a second class citizen."
"Staff was not very friendly or helpful like the other locations."
"The manager of the product area was very disrespectful."
Prices and Value
Pros:
"Prices are moderate to premium and deals can be found."
"They have the best price on seltzer water anywhere."
"Great place to shop if you live in the area..... Reasonable prices..."
"The prices here are between Trader Joe's and Whole Foods. They are not super cheap but they are rather reasonable especially for the quality of fresh produce and meat they sell."
"On sale items can be quite cheap."
"The prices are better than the large majority of grocery chains (e.g. Gristede, Morton Williams)."
"This Fairway has great prices on single beers."
Cons:
"The basil I buy… twice has been old and once already had mold in it the day of purchase."
"There's stickers on certain items with A certain price, but when I get to the cashier to pay the price is different and always more expensive."
"A little expensive but pretty on-par for NYC, without the lines or the crowds of everywhere else."
"For some reason they raised the siggis price from $1.59 to $2.29 without any explanation—a 150% increase!!"
"They nickel and dime you so I don’t buy there unless I need too."
"High prices and a dark basement atmosphere are two downsides."
"Way too expensive. You're basically paying an extra two dollars or more on everything."
Product Quality and Selection
Pros:
"Best grocery store in Manhattan. Superb selection of anything you can possible want."
"You can buy local cheeses at this store!"
"The produce is delicious and so are the meats."
"This supermarket is waaaay better than the filthy supermarket morton williams on 23rd street."
"Great grocery store with wide selection of food."
"Their cheese selection is particularly impressive."
"The produce and meat departments are absolutely amazing. Very fresh food."
Cons:
"Many items are not grouped together and are all over the place."
"Sometime the meats don’t look fresh they are brown on the other side."
"Every time I have bought uncooked chicken breast and try and cook it the next day I find out it has gone bad."
"The quality of the produce is extremely poor."
"I've had problems with the quality of the fresh seafood and produce."
"The vegetables were horrible. A lot of them look old and dried up."
"None of their ready to eat food is edible, the tuna in the sushi is obviously not fresh."
Store Layout and Convenience
Pros:
"This place is huge by New York City standards (and for being in the basement of a building)."
"The market is down stairs but they do have escalators and two huge elevators as soon as you walk in."
"Never busy, clean, lots of international items or rarer products you don't find in other NY supermarkets."
"The store was clean and well organized too!"
"Nice selection. Lanes, move fast!"
"Everything was nicely organized and stocked, and ample room to move around."
"From the street it looks like a Bodega, but go down the escalator and you're treated to a full size grocery store!"
Cons:
"Self Checkout is a nightmare, every other item comes up item removed from bagging area."
"Another is that Fairway punishers it's customers by making them wait several minutes on line to check out, even when the store is not crowded."
"The only reason I didn't give this location five stars is because there aren't enough staffed checkout registers."
"The atmosphere needs improvement. It very dreary, perhaps because it's in a basement?"
"The mess left in some of the aisles makes it a burden to get around."
"Checkout is really slow."
"Cash registers were not working & prices were not entered into the system correctly."