"The stock is good and the seating area has a great view of the city."
"This branch has a lot of fresh foods especially fish."
"Very good selection at this Whole Foods!"
"All there products are always stocked well."
"The market looks fresh and selling good products."
"Every product we brought was tasty."
Cons:
"The “meatless” meatballs marinara from the hot bar today, im pretty sure were NOT meatless, or cooked fully anyway."
"Some chocolate chip cookies looked good until I saw 'bioengineered ingredients.'"
"The pre-packaged Italian mix salad leaves went red within a day, about a week earlier than expected."
"I received a bag of rotting brown lettuce and a filet of salmon with oxidized blood tunnels and dark black spots."
"They sold us some veggie chip potatoes that were soft and apparently past due."
"However I got food poisoning from the hot bar last night (7/7/21)."
"They claim to be organic and super fresh but I found the expired stuff on their shelf."
Customer Service
Pros:
"Very helpful employees."
"The staff were friendly and helpful."
"Kissa I believe was her name was such a tremendous help and I saw her deal with so much on her own and she was so energetic it was profound."
"Great customer service At the deli & at checkout!"
"Customer service was great too, friendly and helpful."
"The Whole Foods team members were the nicest and most polite of any Whole Foods team members anywhere that I've seen in a long time."
"Employees are extremely nice and helpful."
Cons:
"Getting tired of quality of these stores customer service which is a very unpleasant experience."
"Seems the managements can not keep up with all the clients they have!"
"The workers are simply not trained to treat customers equally with respect."
"I am extremely disappointed with the customer service I experienced."
"Their customer service was terrible. Impatient and rude."
"The staff's rude response and coordinated effort to gang up on a customer is hardly exemplary customer service."
"Terrible customer service, every single time I call I ask to be transferred to the bakery dept. I get placed on hold which is fine and then some new person picks up and asks for which dept. and gets placed on hold again until eventually they hang up by 'accident'."
Store Layout & Cleanliness
Pros:
"The floor was clean."
"Store is relatively clean."
"The store is very big. Offers a wide variety of products. Clean and friendly."
"This is one of the best and cleanest stores in NYC."
"Very clean and well put together super market."
"Clean but usually crowded."
"Wholefoods Bryant Park location on average of America's has probably one of the best plant selection and sales on plants, selection and availability. Clean store."
Cons:
"The elevator is always 'out of service'."
"Self checkout doesn't take cash up stairs."
"The glass bottled water is always dirty here. they don't wipe down the water bottles."
"the restrooms were absolutely disgusting."
"The hall food is very dirty. The cleaner passes through in 10 seconds, and doesn't do anything."
"But hold your bladder because the one gender bathroom is gross."
"Store could be cleaner, wasn't spotless and could use a cleaning!!!"
Price & Value
Pros:
"The price is little higher than other supermarkets but it's totally worth it."
"Despite of being expensive…No doubts it has the healthiest & freshest foods."
"Big cheese pie with only $8 at pizza place on every Thursday."
"Lots of fruit and groceries on sale with Amazon Prime."
"The price may seem a bit high but compared to an average NY restaurant it is still a very good deal."
"Prices are reasonable, and they have a large selections of organic produces that you will have a hard time to find from any other places."
"Prices are reasonable."
Cons:
"The only thing I don’t like is that the hot food bar price is $1 more at this location compared to all other locations."
"Not only is it all pre-packaged, the price went from $1.79 to $2.49 and must pay for toppings."
"Prices can be steep, but they seem worth it."
"Prices are sky high with self check out only."
"The price for one of those salad box to go things is $10.99 per pound. A whole $1 more than the location on Houston Street."
"Prices are ridiculous."
"The food is still extremely expensive and it is not even quality food."