"The staffs are always friendly and helpful, creating a pleasant shopping experience."
"The cashiers are as friendly as anywhere else."
"This location is very Covid safe and the employees are very kind and helpful."
"The staff really make this market the best."
"The staff is super friendly."
"The staff was also very helpful and polite."
"Staff are always there to help."
Cons:
"The white female staff with a nose ring who kept the check-out line from 10:40-10:45 am on 7th April 2019 was a rude racist."
"Staff are friendly except for 1. Little abruptly rude & stereotyped me."
"INCORRIGIBLE people verbal exchanges, lack of training, belligerent Theresa at front door, poor managerial staff."
"Johanna was extremely rude and condescending while being asked a question and continued to making comments even after i was checking out."
"The most rude staff I've ever seen in a store."
"Typical retail employees in NYC, surly and unhelpful."
"Not only these deplorable racism insults customers, it insults the other crew who are warm and helpful, and it insults the company brand."
Product Availability and Selection
Pros:
"Some of the prices are amazingly low for a Manhattan market."
"Tons of imported goods at fantastic prices."
"They have the best quality food at constant low to fair prices for NYC manhattan without having to wait for a sale."
"Large selection of produce, dairy and deli meats."
"Clean environment with AMAZING selection of foods."
"Big variety especially for fruits and frozen section."
"Our recent purchases of vegetables and fruits were fresh and of excellent quality."
Cons:
"No frozen falafel, no Italian Bomba hotsauce, no old gouda cheese, a minimal range of jams."
"Out of stock of lots of things."
"They often run out of things especially if you go later in the day."
"I'm still mildly annoyed at how often they under stock certain food products."
"I barely got half of the things I was looking for."
"WORST MANAGED LOCATION. SHELVES ARE ALL EMPTY."
"Last time I went they were out of stock of what I needed."
Store Layout and Accessibility
Pros:
"Bigger than it appears from the outside."
"Store is located downstairs, has good size, especially for Manhattan."
"Their organization seems to be really well thought out."
"One of the quietest Trader Joe's in Manhattan, I've never seen it have the ridiculous lines that the others have."
"It is well stocked."
"The store has more than 30 registers with fantastic staff and the line passes by in no time."
"The store's impeccable organization and top-notch product quality continue to exceed our expectations."
Cons:
"The long snakelike queue to pay at register is really a big turn off for me."
"This one is a bit cramped and sometimes forces you to nudge your way through a crowd."
"The layout is very clunky and causes a lot of traffic jams."
"Couldn't get products to put in my shopping cart without squeezing between people waiting in line."
"The place is small and it gets crowded easily."
"The store gets extraordinarily busy particularly after work, the lines wind through the entire store making moving around difficult and a very long wait to pay."
"Not much room to line up your cart when you’re ready to check out."
Shopping Experience
Pros:
"Metered parking available."
"The olive bread is an absolute gem."
"Fresh produce and beautiful flowers."
"Interesting seasonal items."
"Their food is fresh and I frequent as much as possible."
"They are accommodating and well-organized."
"The place itself is well-maintained, clean, and an iconic store to explore new items."
Cons:
"The escalator never works."
"No more plastic bags which can easily lead to breaking paper bags on the way home."
"Around 20% of the produce I have purchased here has been spoiled."
"Very busy. Come early or be prepared to stand in a ridiculous line."
"Due to so much stuff being packed in, a spray bottle of cleaner that had been stuffed in with the soymilk cartons and produce broke as soon as I picked up the bag, ruining all the produce and some other food in the bag!"
"Long lines, pushy shoppers."
"Madness reigns. Human beings scramble through the store like beetles whose rock has been upended."