Panera Bread Reviews Summary

Service

Pros:

• "Their service is great as always and I would highly recommend."
• "This panera is a little better than others. The place is always full which means food isn't laying around for hours waiting to be bought, the staff is great, the place looks clean."
• "Being on the heart of Hudson Shore, panera offers fresh food with decent price. Always have wonderful staff and spacious atmosphere with free WIfi."
• "It's very easy to order your food whether it's through the tablets they have or through the cashiers and they bring you the food to your table."
• "In my opinion this is the best Panera in the area. The service is always up to par and the ambiance is always pleasant."
• "Can't start my morning without panera! A little on the expensive side but hey, YoLo. If you have the panera card you get a free pastry or smoothie once in a while. Emmanuel the cashier, he's super nice and amazing!"
• "Staff is often helpful and quick to correct a mistake."

Cons:

• "Worst of all was the way the manager handled the situation, very rude and condescending, didn’t say I’m sorry or anything after we waited over 15 mins for them to fix the order."
• "The manager looked me straight in the face and said 'What do you want me to do about it. I'm not giving you a free drink,' then turned to the cashier who tried to help me to the best of her ability and gave her a stare down."
• "The manager said she will see what she can do...but obviously she glanced at him about 2 times...didn't talk to him ...didn't do anything about it."
• "The manager gave me attitude because I wanted a refund."
• "Their staff just DON'T CARE if they are giving good services."
• "The girls at the front desk were so rude and unwelcoming."
• "A cashier named Sandro displayed very terrible behavior towards us. He has very poor customer service and communication skills."

Cleanliness

Pros:

• "This panera is a little better than others. The place is always full which means food isn't laying around for hours waiting to be bought, the staff is great, the place looks clean."
• "I am very critical about cleanliness... nothing to criticize during my visit."
• "I can always be sure that the bathroom and eating space will be clean—unless they’re extraordinarily busy."
• "Its a good and clean place."
• "From my experience with panera, this is the best location I've been to--clean, comfortable and cozy atmosphere with great staff."
• "Food is always fresh and warm."
• "Being on the heart of Hudson Shore, panera offers fresh food with decent price. Always have wonderful staff and spacious atmosphere with free WIfi."

Cons:

• "With the new changes, which have a much smaller menu selection, the place has become very dirty and depressing."
• "The bag was dripping because the employee failed to seal the lid."
• "Found a piece of melted PLASTIC in my salad. What kind of standards does this kitchen have?"
• "the outside seating is dirty, manager please hire someone to clean the tables, i went 7:30am and all the outside tables were dirty, the garbage cans full and garbage everywhere on the floor."
• "Seats with access to wall outlets are limited, but seats themselves are confortable."
• "None of the employees at this Panera Bread location wear their masks properly."
• "Wow my wife saw two MOUSE in the restaurant around people tables...."

Order Accuracy

Pros:

• "At least they got my order correct."
• "A gentleman walked up and fixed our order very quickly for us- very awesome."
• "It was delivered in 30 minutes, my soup was still hot."

Cons:

• "Placed an order for my family through curbside pick up and they didn’t give me my salad."
• "Pick-up orders are consistently made wrong."
• "Everytime I go, they mess up my order and don't mention the supposed free treat you get as compensation for their error."
• "With every delivery, we always have issues from missing items to mishandled deliveries."
• "Still missing all the sides and large coffee from our order today."
• "My order was wrong!!!!! they forgot the smoothie."
• "They never get an order right. I have ordered pizza extra basil but never got that extra basil."