"They got my order right compare to the on in Middletown Ny they can never get anyone order right."
"Order was accurate, although had trouble hearing the person who greeted me, but asked politely to speak up."
Cons:
"They ALWAYS mess up my order. Either I get the wrong item, size, or there are things completely missing."
"I understand with everything going on they may not have all items. But to not let you know and not include items paid for is unacceptable."
"the drive-thru consistently forgets parts of my order."
"I’ll order food and have something missing. This seems to be a recurring issue for some reason."
"After all that wait, my order was missing some items."
"We ordered one sandwich and specifically asked that there be no mayonaise. Instead, we recieve an entirely different sandwich with extra mayo on it and on the side."
"I love the food, but today they forget half of my order and the salad has rotten vegetables."
Customer Service
Pros:
"She had a calm and cool demeanor along with being professional."
"All employees were friendly and attentive."
"Incredibly friendly staff and great service...I don’t remember the last time I have been so impressed with a restaurant’s customer service."
"The customer service is amazing!"
"Both the customer service and staff were great. The workers were extremely kind and attentive to our needs."
"Great customer service, and very nice, friendly employees."
"Amazing customer service. I loved the fresh food you guys serving."
Cons:
"Ordering at the drive thru the rep was rude and inappropriate."
"Jim, the manager should learn how to treat customers and employees. AWFUL EXPERIENCE."
"The manager was very nice but trying to keep it together."
"No excuses, this staff needs retraining."
"I visited this location today for lunch and had the unpleasant experience of witnessing one of the managers, Kassie, talking down and raising her voice to the workers behind the counter."
"Once again, there were not enough staff at the registers to handle the customers, no hot water for tea and one missing urn of coffee, not enough change in the one open register and one very flustered cashier who was either unable or unwilling to be friendly."
"Team Lead Nelly took our order and she was very rude."
Food Quality
Pros:
"The food was good as always and fresh."
"Thank you also for your delicious vegetarian options!!!"
"Soup was warm and delish."
"But everything tasted great."
"Food was very good."
"Food was delicious, and I enjoyed my smoothie."
"Great food as well."
Cons:
"Worst Panera location, the service is slow and the food is just thrown in the bag, unwrapped, bagels were hard and butter was nonexistent."
"And the latte was awful. Fairly certain it was just microwaved almond milk with cinnamon sprinkled on top."
"My chicken avocado melt was cold in the middle."
"The bacon didn’t look good and it didn’t taste good either."
"How do you mess up both breakfast sandwiches in the order?"
"I just got a baha chicken Bowl. Portion of food was 1/4 of original times."
"I love the food, but today they forget half of my order and the salad has rotten vegetables."