"The everything bagels were phenomenal. (No bottoms just tops)."
"Best bagels in NYC metro area."
"Their bagels are always fresh and you'll frequently get them piping hot, right from the oven."
"Bagels always fresh."
"Great tasting and fresh bagels."
"Authentic New York style bagels."
"Their bagels are so much better than anything I can get upstate."
Cons:
"They didn't have many bagels."
"The bagels seemed almost fluffy, rather than dense and chewy."
"I was disappointed. The bagels seemed almost fluffy, rather than dense and chewy."
"Walked into this place at 230pm on a weekday. They didn't have many bagels."
Customer Service
Pros:
"Ray is the man. Nicest guy in the world."
"The staff worked them down quickly and courteously."
"The staff worked fast and took care of all customers during the busy morning with a high level of efficiency."
"Staff is friendly and efficient. They work really well under pressure too."
"Friendly competent staff."
"The staff is prompt and the line moves quickly."
"Even the guy restocking the juices was so nice to me and recommended I try a new tea."
Cons:
"The service people were rude and they did not get my order correct."
"Bad customer service!! Some employees are very contemptuous and just don't care about the guests."
"The lady that took my order over the phone was rude, told me 20mins it took 40mins."
"The employees were quite rude."
"Service was poor, I felt unwelcome."
"Worst service I’ve experienced in my lifetime."
"The employees sometimes are a bit harsh."
Price
Pros:
"Great prices, great variety of bagels, great coffee, friendly staff; they have it all."
"Prices reasonable."
"Decent prices."
Cons:
"For being the most expensive bagel place in town you would think they could get even 1/4 orders correct…nope!"
"Prices are comparatively high for some accompanying choices such as small bags of chips and drinks."
"Their prices are higher then Manhattan."
"Love the food here, but you'll need to mortgage your home to eat here consistently... lol... prices are very high for a bagle shop."
"Wayyyy expensive, tho there was A TON of meat on the sammie, the bun really couldn't fit it all."
"IT WAS WAY OVER PRICED for what I got."
"Insanely expensive. $10 for an egg and bacon (1 slice) on a bagel and a medium coffee?"
Order Accuracy
Pros:
"Your order is taken Great follow through on the orders."
"Love the variety of bagels and food, my order came out perfect."
"Sandwich was great and special thanks to Anna who double checked it as it came out of kitchen and found it was missing the extra slice of cheese I requested."
Cons:
"Good food people are nice but food is never cooked correctly."
"Bagel was very good, the service people were rude and they did not get my order correct."
"They seem to take online orders on the website but those orders don't go anywhere."
"I ordered curbside pickup, waited for over a half hour and I didn’t get my food."
"Love this place but I am so getting tired of having my food not the way I ordered it."
"You can't CALL in an order because they often don't pick up the phone."
"I order a taylor ham, bacon, cheese and ketchup on a bagel. 1. They put it on a roll. 2. They did not put ketchup on."
Facility
Pros:
"It's always clean, staff is on the ball."
"Large seating area, tea and coffee, and a large breakfast and lunch menu."
"There are a couple tables to sit at, clean bathrooms and a laid back atmosphere."
"A clean establishment with an more than adequate area to sit and eat."
"Stand alone location, with ample parking."
Cons:
"There was no soap and no hand sanitizer."
"Has limited seating."
"The biggest problem with this place is that it's a PITA to get in and out of their parking lot, and the line system inside does not make any sense."
"In/out street access can be very difficult at times."