Panera Bread Reviews Summary

Food Quality

Pros:

• "The food was delicious and made with high-quality ingredients."
• "The Fuji Apple salad is delicious."
• "The salads and soups are wildly flavorful and delicious!"
• "We got chicken panini, Cuban sandwich, mac and cheese and ceasar salad. Everything was really delicious!"
• "Yum. Big fresh sandwiches."
• "The Greek with chicken and the Green Goddess Cobb with chicken and they are always fresh not a wilted or brown piece of lettuce ever."
• "I had the Autumn Squash soup. I tried one of their new sandwiches, a Cuban - yummy."

Cons:

• "The ice seemed to contain black specks of something foreign."
• "Pastries appear to be created and formed by toddlers."
• "The sandwich wasn't as good as it used to be there was barely any cheese."
• "Yesterday I went to Pantera and got served a wilted, brown edges Asian salad with chicken."
• "Some of the leaves were yellowish with black spots and the tomatoes was very soggy."
• "The bread's not toasted, there's no avocado and the lettuce is wilted and brown."
• "The chicken taste like it was reheated in a microwave."

Service

Pros:

• "I eat at Panama bread regularly always good I just want to say a waitress named Tima is always gracious always professional and makes sure our food always is perfect and order correct tima makes our experience at Panama wonderful and her service brings us back over and over Lou."
• "The service provided by the staff, especially the tall African American gentleman I wish I got his name, was exemplary."
• "Stopped on a trip upstate! Got coffee but the last cup of dark roast...we told them it was out and there was bincy refilling the urn!!! Then the tp was out in the bathroom and there was bincy!!! Then bincy brought our breakfast with a huge smile:) she’s a pleasure!!! This will be a stop each time we travel!!! Thanks to bincy:)"
• "Marlene the cashier is a sweetheart!!"
• "The sales help were smiling and pleasant, my order arrived in a timely manner."
• "The customer service is on point!"
• "Cashier Nancy is incredible, Christene is cool."

Cons:

• "The people in the back, making the food, don’t even acknowledge you."
• "God awful service. Painfully slow even with online orders that are not ready when you arrive."
• "Service is lacking. Ordered on line and waited 15 additional minutes for order."
• "The lady lacked any customer service."
• "The staff here always seems kind of sullen and stressed. Now I know why. Today I got yelled at by the District Manager for trying to hang a blood drive poster on the bulletin board after getting permission to do so from an employee."
• "The cashiers are not the best listeners however and there wasn't enough outside seating available but other than that good quality food and drinks are available here."
• "Everytime we go here they either make something wrong or forget to put something in the bag."

Cleanliness

Pros:

• "On the flip side, they reacted immediately and cleaned out the ice machine and replacing it with fresh ice."
• "Pretty clean restrooms and very attentive table service."
• "The seating area is bright and open."
• "Very friendly and accommodating staff, good seating with lots of outlets, clean bathrooms, and they don't kick you out if you're working away and lose track of time like me."

Cons:

• "Location is not clean, pastries are stale."
• "Dirty tables, seats."
• "Bathroom sink unsanitary, urinals reek the smell of urine."
• "Soiled carpet stomped ground in food and dirt."
• "Filthy plate return stations with trash receptacle in close proximity of eating utensils."
• "The coffee station was filthy and full of dust."
• "Restroom had no toilet paper, large roll of paper towels on bathroom floor to use as toilet paper. Floor was dirty too."

Management

Pros:

• "Manager apologized for my frustration but stated he was also frustrated because '95% of my staff are new'."
• "The black female manager would sometimes walk to my table and ask How I am."

Cons:

• "This location strikes me as poorly managed."
• "Worse Panera Bread I've ever been to. Realized I haven't been to Panera this year. Menu has certainly changed."
• "It’s a failure on management when you constantly see the shortfalls and they never get corrected."
• "Unfortunately, the management team of this location is useless and the placement of rapid pickup orders is surely to ALWAYS DISAPPOINT."
• "Poor management oversight."
• "Managers that publically lose their temper is a mental security issue."
• "Manager not taking a leadership role."