BJ's Wholesale Club Reviews Summary

Location & Store Layout

Pros:

• "Really great location. Very big store - they have books, clothes and a furniture section."
• "This BJ's is conveniently located and always fully stocked."
• "The store has all our necessary goods, it is tidy, spacious, and always stocked."
• "Parking: Spacious."
• "The store is clean, well organized, with good produce."
• "Always clean, the staff is helpful, my items are always in stock."
• "Clean store overall and well stocked."

Cons:

• "This BJ's lost its value. It used to be clean but now it's dirty, the parking lot is absolutely disgusting."
• "The bathrooms here are ALWAYS a mess, unclean and just a disaster."
• "Only reason why I have it 4 stars is because of the 'reconfiguration' of the parking lot at Green Acres. It's disastrous."
• "Product selection lacking relative to other BJ's stores. Somewhat dirtier than other BJ's stores."
• "Like others, the parking lot was dirty, empty boxes in lot and just junky inside."
• "This specific BJ's located in the Green Acres mall is just a mess."
• "Very poorly kept store."

Customer Service

Pros:

• "I will admit there are some good employees that work here that are amazing."
• "Thankfully, the very kind baker by the name of Patrick came over (with a mask on) and asked me if I had any issues and helped guide me through the process of filling out the cake order form."
• "His professionalism was a stark contrast to his fellow co-workers and in my opinion it's employees like these that help uplift a company and keep costumers coming back."
• "Great customer service. Of course when you shop in a shopping club with good prices and excellent savings, there's going to be a bit of waiting. It's all well worth it. The deals are excellent. The staff is courteous."
• "Employees: Always decent & helpful."
• "Despite all the negative reviews, my experience with BJ’s in Valley Stream has been positive."
• "I love shopping @ the valley stream location but today I came to the bjs in Garden city and what I like and love about this location is that they have reserved parking for parents with infant!!!"

Cons:

• "After this encounter I don't think I'll ever return to this location, much less shop at a Bj's again."
• "On two different occasions I received poor customer service."
• "This BJ’s is a hit or miss when it comes to same day deliveries."
• "The customer service here is atrocious!"
• "This was our worst experience ever shopping at a BJ'S store."
• "The worst and the bad bj's ever very bad management, even 1 star the store not deserve it."
• "Staff is so rude."

Shopping Experience

Pros:

• "I know shopping can be stressful but shopping here help alleviate my stress!"
• "Special offers on Sea food & Sweets were a great pullar, Lotsa deals on Bar B Que collection too."
• "Really good selection of meats & greens."
• "Always crowded but its neat and you will find everything you need."
• "The atmosphere of this location is synonymous with the environment of the city of Queens."
• "Upon arriving there was obviously a line due to the new pandemic norm however, I was able to get in rather quickly."
• "My family shops at this BJ's at least once a week!"