"You've got a beautiful staff of customer service representatives and your Cashiers are very precise."
"Great store friendly staff."
"The deli department was spotless."
"The best staff ever, yes they make mistakes like everyone, they got tired… but they always help."
"The employees are always helpful and pleasant."
"The cashiers, very pleasant..people all with masks and trying to keep the social distance."
"The workers were great I give them five stars."
Cons:
"Most workers are rude, unprofessional, and disrespectful there."
"Most of the employees are slow and have terrible customer service; I don’t understand why they are working on customer service if they don’t know how to help people; it is unbelievable."
"Rude deli-counter people. No line, my mom and brother are there waiting to be served, but the two salespeople are not paying attention."
"This location also has the rudest and most unprofessional staff out of all the BJs I've been to."
"This place is good except the managers and some people that work there are so disrespectful they don’t care about the costumers."
"Horrible customer service, Unfortunately, my family was disrespected by an employee, who identifies as a manager."
"The woman checking receipts was extremely rude and down grading."
Store Layout and Accessibility
Pros:
"Free parking and clean. This branch is smaller than other BJs locations and therefore the inventory is limited, some items normally available at other branches might not be available at this location."
"Store was clean in general."
"Things are in order and stocked up pretty well."
"Very clean and organized - consider, however, that it's brand new."
"It's huge and covers basically a whole block."
"Friendly staff, clean, organized, there's a cart sanitizing station before you enter the shopping area."
"This location has to be one of the cleanest, most organized 'buy in bulk' stores that I've ever gone too."
Cons:
"Trying to enter and leave this place is such a hassle as there's always at least one elevator not working and all three escalators are almost always out of service."
"Lines are usually long for a branch this size and that’s even after self-checkout was implemented."
"Poorly managed and the worse BJs Store I have seen. The escalators are always turn off and only 1-2 elevators working."
"This Bjs always has problems with the escalators the problem is there never on!!"
"Long lines due to few people working the checkout."
"No clothing or other selected standard items carried I. Full size stores."
"Mechanical stairs was not working. No social distancing on elevators."
Product Availability and Pricing
Pros:
"Hurray I no longer have to go to New Jersey to shop at BJS. This is my favorite BJS."
"No complaints, the place is so clean and you can really save with those coupons."
"I always find what I'm looking for in your BJ's on 238 except for some of the electrical stuff such as the light fixtures for the kitchen."
"For the most part shopping at BJ' s is very convenient."
"Usually well stocked. Variety of items to choose from."
"This BJS is perfect !!! I have shopped at many BJs from New Jersey to New York and this BJs which is hidden away from the public is very well stocked."
"I get to go once a month I don't find everything I like I get what I like from BJ's then go somewhere else to finish shopping but it's a good place for getting good deals on bulk food items and other things."
Cons:
"I'm disgusted with the continued pattern I'm witnessing. Normally this item is $10-$11 at most. My children love the outshine popsicles. I saw it was on sale and decided to purchase. It rang up at $14.49😱."
"This BJ's was not made larger to carry more products.Not enough vitamin choices."
"Compared to other BJs this one is limited on the things that you can find."
"Items are always hit and miss one day they will be in stock next day empty."
"Place is small for a BJs Club and doesn't have as much as others do."
"The prices have gone up on various products."
"Everything has gone up about three more dollars in the past two years."
Overall Experience and Management
Pros:
"I love this place. It is better then Costco. It's perfect that they open from 9am to 10 pm."
"Its was a great experience my visit to BJ..I like the hygiene..cleaning the shopping cars."
"I went into BJ’s optical since my daughter needed new glasses... the incredible lady at the desk Jennifer was extremely welcoming and understanding."
"They move the lines smoothly."
"I imagine if there were any lines the employees are so efficient and courteous that the lines would move expeditiously."
"Had to leave the BJs by the Yankee stadium due to the fact you had to chase someone who had already paid to be able to get a shopping cart. This one was my closest option and loved it."
"The cashier I had (Tianna?) was very helpful and polite."
Cons:
"Make sure you go early because it becomes part of Washington heights after a certain time."
"Ghetto place. Shoppers literally looking to get into fights with people."
"This is the worst BJ's on the east coast. The lines are ridiculously long."
"Anyone Who is thinking to use BJ's via delivery using your snap benefits DO NOT DO IT."
"When you do online pick up you have to wait in a long line with just 1 person working."
"I've been noticing mice in the open inside the club."
"If you can avoid this BJ's location by all means do! The escalators NEVER work, & out of 4 possibly 5 elevators there is only 1 in service at a time which is insane!"