MarieBelle Reviews Summary

Category: Chocolate shop New York

Address: 484 Broome St, New York, NY 10013, USA

Phone: +12129256999

Rating: 4.7
based on 197 reviews.

Chocolate Quality

Pros:

  • "Really good chocolates with cool designs! Favorites were the wildberry and caramel sea salt."
  • "All the chocolates are made in their factory in Brooklyn."
  • "MarieBelle stands out as an exceptional destination in New York for anyone with a taste for fine chocolates."
  • "The BEST chocolates Ever!!! Highly recommend. 5 stars for quality, 5 stars for 5 star customer service & 5 stars for beautifully decorated."
  • "Best hot chocolate in all of New York, it was probably the best hot chocolate I've ever tasted in my life."
  • "Hands down the best hot chocolate I have ever had."
  • "The chocolates are just DELICIOUS there."

Cons:

  • "I wouldn’t say the chocolate is that special but it’s a reasonable price for a New York brand chocolate and it does taste good."
  • "With the level of packaging and aesthetics, the flavor is really lacking."
  • "Unfortunately, the flavor was lacking - there was no complexity, just flat chocolate taste."
  • "For a $100 box of chocolates I was expecting to be wowed, unfortunately it was an underwhelming tasting experience to put it mildly."
  • "Insanely expensive for poor quality. It’s one of those places that have taken advantage of inflation and massively upped their prices beyond increased cost based on what other places charge in the area."
  • "Limited options for vegans. Their only vegan hot chocolate is very strong and bitter."
  • "came for the hot chocolate with high hopes but have to give it one star because I made the mistake of getting half milk / half water and the thing congealed on me pretty much immediately."

Customer Service

Pros:

  • "The service is amazing, i LOVE the little samples while you wait."
  • "Love the cozy place and the chocolate is amazing, from the drinks to the desserts enjoy it so much! But the best part was the service!!! Johnny the trouble maker was beyond exceptional with his amazing hospitality and great service!!!"
  • "The waiter was very friendly, used to the hustle and bustle, and very communicative."
  • "I will forever recommend this place, BIG BIG BIG thank you to the lovely manager johnny!!!"
  • "The waiters were very helpful."
  • "The staff here were lovely; the person in the café immediately gave me sample of the milk hot chocolate so I could see if I liked it before ordering."
  • "The staff here are not just friendly; they're warm, welcoming, and incredibly attentive."

Cons:

  • "Terrible terrible staff and service. They were so rude to some groups of people (think ethnicity)."
  • "The staff only caters to white people, despite the lady at the front being Asian herself (so shameful)."
  • "Service at the cashier was terrible."
  • "Extremely rude service! Came in and we're basically pushed out due to an hour wait we're not even given an option to add to wait list."
  • "Also the service is really awful. The staff is so nice but they are overwhelmed and way too understaffed especially for such a tiny space."
  • "Who waits 1 hr in line to get a hot chocolate to go. The staff can’t even acknowledge the person in line."
  • "A very rude person serving."

Ambience and Decor

Pros:

  • "This place is absolutely beautiful, a hidden gem for sure. The entire store is meticulously decorated in old Victorian style."
  • "A Hidden Gem located on Broome Street servicing the Lower East Side and the adjoining areas of Manhattan."
  • "Mariebelle NYC in Soho is a magical place that is classy with old world charm."
  • "The decor is simply exquisite, exuding the charm of a private Parisian salon."
  • "The decor makes the shopping experience memorable and the truffles I purchased on the way out were definitely worth the price."
  • "The ambience in the Cacao Bar is very European, from the decor to the background music."
  • "The space is beautiful, thought to the very detail, from the decoration to the music."

Cons:

  • "The seating area was a little cramped."
  • "The back 'cafe' was tiny and cramped, with tables touching each other."
  • "Not many customers in store, but their seats arrangement are poor, made me felt very crowded and uncomfortable."
  • "Still in shock when I looked my receipt and there was a Manhattan taxes, on top of that NYC tax and then NYS tax."
  • "It's a beautiful shop (as long as you don't look up at the ceiling)."
  • "The seating area is super small and a little tight."
  • "Decor is over the top fancy, but tasteful and elegant, not quite over the top to kitchiness although it depends on where you draw the line."

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