BJ's Wholesale Club Reviews Summary

Customer Service

Pros:

• "I thank Mr. Terron for helping me to get my Balloon for my daughter from the ceiling."
• "Mark was very patient and polite with me over the phone. He went above and beyond in finding an Item I needed before heading to the store and finding out if they had any Bluetooth speakers."
• "Some of the employee at the desk were super nice however and managed to keep a smile even with long lines."
• "Just want to give Rosemary and the manager at the bakery dept a big shout out!"
• "When you do find help they are usually very friendly."
• "This review serves to complement Alex who works in Member Services…so helpful and professional and even helped me physically search for items that I wanted to purchase."
• "Thank you Mr. TERRON for your extraordinary customer service keep up the great work."

Cons:

• "Good bargain but staff even managers are unconsiderate rude to disable people like myself even when on a wheelchair."
• "Management is horrible! A manager named Deborah canceled my paid membership after I left the store."
• "horrible customer service i have always shopped her nd i will continue to but tbh the customer service phone calls are horrible."
• "The 'customer service' aka 'I will answer when I'm done with my lunch and then transfer to someone else because I'm too lazy to answer' is completely terrible in answering their phone calls."
• "The customer service here is TERRIBLE!"
• "Very rude supervisor... all the supervisor are the same carts are broken they treat employees like trash."
• "The employees were beyond rude and has a bad vibe that made it feel like they hated your guts."

Shopping Experience

Pros:

• "A great place to shop!"
• "It's a good place, it gets crowded from time to time however everyone at the place does their best to keep things moving."
• "All the selves looked stocked, floors was clean."
• "I shop at BJ's monthly, and I always use the Self-Checkout 15 items or less line. It is usually a breeze to get in and out."
• "The store is great the meats are fresh the prices are great the store is clean and it's always crowded."
• "Parking is available on multiple levels with easy access to stores."
• "Organized, clean, helpful staff, and everything is clearly labeled."

Cons:

• "Oh and don't EVER, EVER order online!!!"
• "The line is always long."
• "This location for some odd reason charges way more than any other BJS I have been too and the prices change WEEKLY."
• "There’s NEVER shopping carts available."
• "I’ve been coming to this bjs for 8 years now and nothing has changed the cashiers are super rude, making your shopping so miserable."
• "I spent 25 minutes waiting on the customer service line and another 20 minutes checking out."
• "The lines are ridiculously long including the express line."

Pricing and Value

Pros:

• "People save far more money by buying in bulk than the $3."
• "The prices are reasonable on some items."
• "They normally have the items I'm shopping for, which is a plus."
• "I like buying certain things in bulk so it's worth the price because it lasts for a long time."
• "Love BJ's, because they have some awesome deals."
• "Great savings though, well worth the membership."
• "I enjoy shopping in bulk and saving a few bucks and trips to the supermarket."

Cons:

• "This location for some odd reason charges way more than any other BJS I have been too and the prices change WEEKLY."
• "The meat is expensive."
• "I also find that healthy products are more expensive at this location in comparison to the Pelham Manor location."
• "Recently I've noticed that the coupons aren't really saving me money!!!"
• "The guy at the deli meat station was very rude today with my mother."
• "Prices are good for large families. What's annoying is that they NEVER have shopping carts available."
• "Their birthday cakes are amazing, yummy, adorable and affordable 👌you can pick one up or even order for your special day."