Sam's Club Reviews Summary

Shopping Experience

Pros:

• "Now that Sam's has the ability for you to scan AND pay on your phone without waiting on a long line makes this store a lot better place to shop in."
• "The scan and go feature is always the best option for me and NO LONG LINES!"
• "Order on line and pick-up is available."
• "HIGHLY RECOMMEND using SamsClub app to scan your items; allows you Express check out with no need to wait on a line to scan items."
• "It's so fast that I'm in & out in 15 minutes for all my shopping, you can't beat that."
• "Great Place, clean and organized, ample parking; but like all sams clubs out there I strongly recommend using the 'scan and go' app feature so you don't wait in any line."
• "Scan and Go is one of the greatest shopping tools ever."

Cons:

• "I used it 4 times then my printer said defective cartridge."
• "Sadly I will not be renewing my membership with Sam's due to false advertising of membership deals being offered."
• "All the bags of chocolates were expired and dated May 2023."
• "Cart was fine until I put water in it. Got to self checkout and was paying cash and card and only manned registers take cash."
• "The customer service desk isn't very helpful."
• "It's crazy they don't have enough machines for recycling bottles and they are outside so if it's windy rainy or snowing you are getting blasted."
• "Last week we got frozen chicken that was covered in mold."

Customer Service

Pros:

• "I highly recommend this location the manner in which they treat customers is exceptional!!!"
• "We Love having Flor every time we checkout, she’s So sweet, patient, and Great at what she does."
• "Sam’s club is excellent! During these trying times they went above and beyond to accommodate people!"
• "Everyone who works there is always so helpful -- especially Donna who has been so nice to me thru all the years I've been shopping there! She always has a smile and always helps me!"
• "Today was A good day at Sam's! Lucy at cust Serv was great! And Jason helped w/ my AC."
• "The people who work here are have always been awesome."
• "Customer service has continually been like you are family."

Cons:

• "Went to get a flat i had this morning fixed or replaced. Only 1 guy working and unable to handle the job."
• "The lady was rude and accusing people in front of us for not ringing an item up."
• "Terrible service and staff in the phone department and members help desk."
• "No staff at self check out leaving multiple people, confused and outraged."
• "Their self checkout is always closed and they are way under staffed and not managed at all."
• "I'm extremely upset with the treatment I received. I was followed around like a shoplifter."
• "Irresponsible staff and too overcrowded. Had to wait over one hour to buy some Gatorade."

Store Environment

Pros:

• "Unlike Costco, they do not have time to harass you over a membership as long as you pay."
• "You can't beat the prices. Produce is great."
• "Sam's club is kept clean and neat."
• "They offer wipes and masks as you enter."
• "It's always a pleasure to come in and see what they have!"
• "Sam's club has a wide selection of wholesale productions."
• "Every time I go visit this Medford store everything’s clean, every aisle is clean including their restroom & area to eat food."

Cons:

• "Everything was great, except the folks at the exit who act as if they are doing you a favor."
• "Clean and neat. Out of a lot of the products I was looking for."
• "Horrible!!!!! I waiting over one hour because they don't have the proper pricing tools to price my chop meat."
• "Sams club in medford ny is run very poorly."
• "Really disappointed in the quality of the produce lately."
• "This is by far the worst service I have ever witness."
• "They are selling old or spoiled products."

Product & Pricing

Pros:

• "Can't beat their rotisserie chickens."
• "Well socks are still a deal. Lol"
• "Great location! Staff is friendly and most importantly it's so clean!!!"
• "The gas prices are great."
• "It's great they have cheap prices very polite convenient fast speed check out if using credit card also can use app."
• "Prices are extremely good."
• "Their meats are very lean. With these damn variants in this day & age, their prices are FANTASTIC!"

Cons:

• "Here we are at 7:45 pm to pick up an order placed yesterday at 5;00 pm scheduled for pickup between 5;00 and 6:00. Absolutely ridiculous!!"
• "Recent Saturday trip I found many items to be several dollars more than advertised price on aisle."
• "Raw rotisery chicken. 3 -5 day wait for a refund."
• "Prices are really up everywhere, yet it boggles me that paying a now higher membership, you see such a drastic price difference in products."
• "Prices are very good as always. Only reason did not gave 5 stars was the store App did not work well again."
• "I Bought Angus beef short ribs from Sams Medford... when you get to the bottom layers the meat is fat and bone."
• "Last week we got frozen chicken that was covered in mold."

Membership & Access

Pros:

• "This is a GREAT club and has a lot of different things that Costco doesn't have."
• "Sam's Club definitely has the cheapest gas right now but you have to be a member."
• "Very good place, where you can find everything you need for home and even for business."

Cons:

• "You can’t purchase a gift card for sam’s club member when you are not a member."
• "Store manager refused entry to a veteran who was wearing a Trump face mask."
• "No more good store for retail store owners!... No more SAM’S CLUB!..."
• "Gave up my membership and now go to Costco. Their customer service is terrible and the store is dirty."
• "Although I love shopping at Sam's Club, the recent change in the membership has me quite annoyed."
• "The only slight downside is that most times it is very busy and the lines for the cashiers or just to get out the door are very long."
• "I'm disgusted with the poor communication and lack of accountablity this company has."