"The bagels are fantastic, the spreads amassing and the staff awesome."
"These bagels just taste different."
"Best bagels I’ve ever had!"
"Our bagels were both hot, fresh, and very tasty. I could tell it was made with high quality ingredients and made fresh."
"The everything bagel was salty and savory and coated with toppings on both sides."
"One of the best bagels in town! Fresh and tasty."
"The bagels were super good, I really loved the french toast bagel☺️"
Cons:
"Paid 13+ for a whitefish bagel with almost no whitefish; just a bunch of lettuce and half an onion and teaspoon of Whitefish."
"Was just an ok bagel, nothing special."
"The bagel itself is pretty dense and hard to bite into also not served toasted or warm."
"Both bagels were extremely dry, the eggs were over cooked (asked for sunny side up)."
"The classic Lox was nasty. The smoked salmon wasn’t fresh at all."
"The bagel is hard as brick with tasteless stuffing."
"The first bagel was not fresh, it was clearly stale and hard to chew."
Service
Pros:
"The service is fast and friendly."
"It may look crowded but things move very quickly, they’re super efficient."
"Staff was friendly and attentive at both."
"The service was speedy and exceptional."
"Service was great from the wait at the door to ordering to pick up."
"Service was very quick (5 min wait) although the place was already quite busy in the morning."
"Even though there was a line the whole process was smooth and service was great."
Cons:
"Today, the 2 cashiers up front literally have no idea how to handle the pick up order line."
"The service is very bad, Cris the counter did not attend to my order well, she was on her cell phone all the time."
"Service was so so, not too friendly, but found this was common in NYC."
"The staff was a little rude."
"Customer service was unremarkable."
"The customer service in this place is absolutely atrocious!!! Guy at the door organising the queue along with the people handing out food are extremely rude."
"Worst service on EARTH! Waited 45 minutes to be told they 'probably lost my ticket' … no one cared."
Variety and Options
Pros:
"The choice of bagel and fillings is almost endless!"
"They have every type of bagel, cream cheese, and sandwich combination your heart desires."
"In love with the variety of options in bagels and spreads."
"A plethora of unique cream cheese fillings like oreo and maple bacon to choose from."
"Absolutely incredible range of bagels and fillings, I was kind of overwhelmed!"
"All the bagels are vegan except a couple variations."
"They have so many different cream cheese options and their bagels are so perfect!! Definitely a must try."
Cons:
"French toast bagels was sold out, hopefully they have it next time."
"Also make sure not to go too late, I wanted to go there a second time but I went half an hour before closing and they ran out of bagels."
"The bagels are tasty but the classic lox bagel seemed to be made a little hastily and lacked the precision of other shops… tomato with the white core left in? Not gunna fly at Russ and Daughters."
"Blueberry bagels are dry and bit tasteless."
"Can't say the bagels themselves were anything amazing, good but nothing with the line."
"I feel like in comparison these are undercooked and stick to your teeth."
"Don’t try the bagels otherwise it’ll ruin your day."
Price and Value
Pros:
"The prices are on par (if not a little more affordable) than most bagel shops in the area."
"They have a wide variety and are incredibly affordable."
"Prices are reasonable too."
"Really good value for money considering how big the bagels are."
"The bagels are fresh, reasonably priced, and the specialty cream cheeses will blow you away!"
"Very filling, reasonable prices."
"My bagel was delicious and so filling, it was excellent value for money."