"Now THAT is a bagel. Got the Ashley with a Black Russian bagel and it was divineeee."
"Hands down, the best bagels in NYC."
"The bagel has crispy exterior; the insides are soft with the right amount of chew and a hint of sweetness…this is what you let “O” shaped carbs should taste and be like."
"Excellent bagels, firm and flavorful, with nice spring and density to the dough but soft enough to bite into."
"Fluffy and chewy texture with perfect crust."
"The whole wheat everything bagel is the perfect combination of crunchy on the outside, soft on the inside."
"These are the best bagels I’ve eaten so far, they’re soft inside and crunchy on the outside, just plain delicious!"
Cons:
"Sadly l Have to say that the standards are going down here."
"The dough is usually fairly dry."
"The bagels are super bland."
"I’m amazed how flavorless these bagels are."
"The bagel I had was slightly burnt tasting, despite it not being burnt."
"It should be illegal to sell bagels of this bad in any of the five boroughs. My bagel was BURNT."
"I was so excited for a bagel and I got an egg bagel this morning. It was stale and beyond disgusting."
Customer Service
Pros:
"The staff was helpful and friendly."
"The employees are friendly and fast, and the place is clean and spacious."
"Delicious bagels and great customer service!"
"The staff is super friendly, and quick service."
"Everyone that works there is very nice and delightful especially the hard working man making sure the place remains clean!"
"The customer service was outstanding."
"Staff were patient and kind and very helpful to this first-time customer."
Cons:
"Got my order wrong on several occasions, were very rude about it."
"Service is continually poor to mediocre."
"The owner seems like he has the thinnest skin ever, he actually goes on yelp to harass people who left negative reviews."
"The entire staff's demeanor changed hostile, just as hostile as the employee that was now gaslighting me."
"The worst service in the world! Ordered online and waited 30 min past the time that was showing on the order."
"For the number of people working there, it’s the slowest place in NYC."
"The staff manager is rude and the orders are typically incorrect and ready 15-20 minutes later than they say."
Value for Money
Pros:
"On the pricey side for the neighborhood but not out of line with other bagel shops."
"They have great bagel, egg, & cheese sandwiches for dirt cheap, good coffee."
"And the prices are really good!"
"Still well worth the price."
"Overall, a great little place to eat some good breakfast at a decent price!"
"Best bagels anywhere in Upper Manhattan in my book."
"Highly recommend the egg bagel with egg and bacon and avocado (that combo costs $7 to give you a sense of pricing)."
Cons:
"A $15 lox bagel with no tomato, capers, or onion included is absolutely bogus."
"Ridiculously overpriced. $10 and change for a toasted everything bagel with flavoured cream cheese and standard carton of Tropicana?"
"Nearly $20 for a bagel with cream cheese and lox."
"They’ve increased prices for their bagels and now, they’re $2.05+ each."
"I paid $7 for a small coffee and basic bagel which wasn't worth the $7."
"Waited 40 min when there wasn't a line. 30 bux for three bagels with cream cheese and small coffees, nothing fancy."
"The only thing is that delivery is very expensive."
Ambiance and Location
Pros:
"Nice space and good seating. Always busy in the morning."
"Efficient, great ambiance."
"Bright, open, well lit interior with Japanese art and upbeat music."
"The style of the store is very nice."
"Outside: new and modern decor, clean building. It looks recently remodeled."
"Very clean and well maintained interior. pretty spacious inside with a classy relaxed vibe and good amount of sunlight."
"The store is so cute, has a great design."
Cons:
"Seating is limited and it gets crowded, but there are a few high top tables and some window bar stool seats."
"This place seriously needs to invest in a ventilation system - it’s super smoky and unhealthy for customers and especially workers."
"The line, the crowd, and the bustle make the seating ever so slightly inhospitable."
"Inside: There’s a good amount of space. Possibly 12-20 stool seats with their corresponding table space."
"I just wish there was seating inside."
"Good bagel, but couldn’t possibly stand to order at the store as they have NO proper ventilation."
"While waiting for it, a roach crawled out on the floor in front of us!"