BO's Bagels Reviews Summary

Category: Bagel shop New York

Address: 235 W 116th St, New York, NY 10026, USA

Phone: +19179028345

Rating: 4.4
based on 247 reviews.

Bagel Quality

Pros:

  • "Now THAT is a bagel. Got the Ashley with a Black Russian bagel and it was divineeee."
  • "Hands down, the best bagels in NYC."
  • "The bagel has crispy exterior; the insides are soft with the right amount of chew and a hint of sweetness…this is what you let “O” shaped carbs should taste and be like."
  • "Excellent bagels, firm and flavorful, with nice spring and density to the dough but soft enough to bite into."
  • "Fluffy and chewy texture with perfect crust."
  • "The whole wheat everything bagel is the perfect combination of crunchy on the outside, soft on the inside."
  • "These are the best bagels I’ve eaten so far, they’re soft inside and crunchy on the outside, just plain delicious!"

Cons:

  • "Sadly l Have to say that the standards are going down here."
  • "The dough is usually fairly dry."
  • "The bagels are super bland."
  • "I’m amazed how flavorless these bagels are."
  • "The bagel I had was slightly burnt tasting, despite it not being burnt."
  • "It should be illegal to sell bagels of this bad in any of the five boroughs. My bagel was BURNT."
  • "I was so excited for a bagel and I got an egg bagel this morning. It was stale and beyond disgusting."

Customer Service

Pros:

  • "The staff was helpful and friendly."
  • "The employees are friendly and fast, and the place is clean and spacious."
  • "Delicious bagels and great customer service!"
  • "The staff is super friendly, and quick service."
  • "Everyone that works there is very nice and delightful especially the hard working man making sure the place remains clean!"
  • "The customer service was outstanding."
  • "Staff were patient and kind and very helpful to this first-time customer."

Cons:

  • "Got my order wrong on several occasions, were very rude about it."
  • "Service is continually poor to mediocre."
  • "The owner seems like he has the thinnest skin ever, he actually goes on yelp to harass people who left negative reviews."
  • "The entire staff's demeanor changed hostile, just as hostile as the employee that was now gaslighting me."
  • "The worst service in the world! Ordered online and waited 30 min past the time that was showing on the order."
  • "For the number of people working there, it’s the slowest place in NYC."
  • "The staff manager is rude and the orders are typically incorrect and ready 15-20 minutes later than they say."

Value for Money

Pros:

  • "On the pricey side for the neighborhood but not out of line with other bagel shops."
  • "They have great bagel, egg, & cheese sandwiches for dirt cheap, good coffee."
  • "And the prices are really good!"
  • "Still well worth the price."
  • "Overall, a great little place to eat some good breakfast at a decent price!"
  • "Best bagels anywhere in Upper Manhattan in my book."
  • "Highly recommend the egg bagel with egg and bacon and avocado (that combo costs $7 to give you a sense of pricing)."

Cons:

  • "A $15 lox bagel with no tomato, capers, or onion included is absolutely bogus."
  • "Ridiculously overpriced. $10 and change for a toasted everything bagel with flavoured cream cheese and standard carton of Tropicana?"
  • "Nearly $20 for a bagel with cream cheese and lox."
  • "They’ve increased prices for their bagels and now, they’re $2.05+ each."
  • "I paid $7 for a small coffee and basic bagel which wasn't worth the $7."
  • "Waited 40 min when there wasn't a line. 30 bux for three bagels with cream cheese and small coffees, nothing fancy."
  • "The only thing is that delivery is very expensive."

Ambiance and Location

Pros:

  • "Nice space and good seating. Always busy in the morning."
  • "Efficient, great ambiance."
  • "Bright, open, well lit interior with Japanese art and upbeat music."
  • "The style of the store is very nice."
  • "Outside: new and modern decor, clean building. It looks recently remodeled."
  • "Very clean and well maintained interior. pretty spacious inside with a classy relaxed vibe and good amount of sunlight."
  • "The store is so cute, has a great design."

Cons:

  • "Seating is limited and it gets crowded, but there are a few high top tables and some window bar stool seats."
  • "This place seriously needs to invest in a ventilation system - it’s super smoky and unhealthy for customers and especially workers."
  • "The line, the crowd, and the bustle make the seating ever so slightly inhospitable."
  • "Inside: There’s a good amount of space. Possibly 12-20 stool seats with their corresponding table space."
  • "I just wish there was seating inside."
  • "Good bagel, but couldn’t possibly stand to order at the store as they have NO proper ventilation."
  • "While waiting for it, a roach crawled out on the floor in front of us!"

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