Address: 775 Franklin Ave, Brooklyn, NY 11238, USA
Phone: +17187742243
Rating: 4.3
based on 229 reviews.
Bagel Quality
Pros:
"Absolutely fantastic bagel spot, they have so many different bagels to choose from as well as a large assortment of cream cheeses."
"Great bagels and a fun selection of spreads (jalapeño cheddar 😍)."
"The hulk smoothie is incredible, and their bagels are fresh."
"Always fresh and delicious."
"This is the best bagel I have ever had in NYC."
"Amazing bagels. A little crispy on the outside and chewy in the middle."
"The bagels are always so very fresh, crunchy, and crispy on the outside while soft and pillowy inside, Yum!"
Cons:
"Bagels are okay, but be prepared to wait over 30/45 minutes for ONE toasted bagel."
"The bagels are more like round bread a la bagged grocery store bagels but at absolutely mind boggling prices."
"Does not meet the definition of New York style bagel."
"Simply put - the bagels are bad. Possibly the worst bagels I’ve had in New York."
"The gluten free bagels are bad. They don’t toast it if you ask."
"To my dismay, both bagels were completely raw."
"Bagel was not toasted but again microwaved."
Service
Pros:
"Friendly service, I also had a pistachio slice which was delish."
"Service was pretty fast and we still got a seat despite the crowd."
"The staff are always nice and accommodating; my poppy seed bagel with scallion cream cheese is always delicious."
"Staff is also fast, friendly, and efficient."
"The staff are friendly and they work quickly."
"The staff are always extremely kind and professional."
"Their Customer service is Quick and Amazing!"
Cons:
"4 stars because I think the customer service could be a biiiiittt friendlier."
"Also the staff is pretty rude and try to ignore you."
"The staff can be pretty rude and act like you’re an idiot during high traffic times."
"Please hire staff that understand English and staff that are happy to work because my other complaint is some of the staff seem to either hate people or hate their job."
"The staff at this location are cold and nasty especially the cashiers."
"The men who are behind the counter to make bagel/take orders are so rude."
"They are extremely rude, will never go here again."
Wait Times
Pros:
"Busy but line moves quickly."
"Consistently has a long line on the weekends but it is worth it."
"Very popular be patient you will have to wait but it will be worth every minute and every dime,the food here is great."
"Ordered from here at 10:15am they did not bring the food to my work place until 12:34pm."
"Ordered online - it said it would take 25-35 minutes, estimated pickup time is an hour away."
"About 35 minutes of waiting I asked the woman with the braided weave at the cash register how long until she snapped."
"Ordering a regular bagel with cream cheese in person takes 10-15 minutes to prepare on weekends, and 45 mins (!) through the app."
"Have ordered from seamless on multiple occasions and the orders have quite literally always been delivered nearer to 2.5 hours later."
Atmosphere
Pros:
"I like neighborhood spots that feel like an institution, like a place that locals go to gather and chew the fat together on the weekend, and this is definitely that kind of place."
"It’s a local hub that adds to the vibes of the community."
"Nice, comfy, old-school interior, and there's outdoor seating as well."
"Great atmosphere to grab a table and eat or do some light work."
"It is my go to bagel spot in brooklyn. Has amazing vibes and well suited for students, lil morning dates or even a lunch break."
Cons:
"Too noisy.. chatter and screaming orders and names... I never understand how the people sitting down - can eat and have a conversation when everybody butt on the line is brushing the back of their heads with jacket buckles, scaves..."
"Coming into Bagel Pub is a bit overwhelming as there's not clear signage or queues."
"It’s absolute chaos inside, and takes 20-30 minutes after ordering to get your food."
"But I would avoid this place on the weekends - it’s absolute chaos inside."