Not Just Bagels Reviews Summary

Customer Service

Pros:

• "Not only do they have some of the best bagels on Staten Island, but it's the morning conversations that I have with the ladies who work there that really brightens up my mornings."
• "Your told wait time is 40min to an hour which I get but they always amazingly show up in a half hour tops."
• "The staff are like family and treat you like such."
• "Absolutely love this location! Maryann was such a sweetheart with us and provided excellent customer service."
• "Every time we come for bagels the entire staff is helpful and very friendly."
• "Staff are very friendly and efficient."
• "The convenience of the local bagel store with the taste of home cooking and the feel of family!!!!!"

Cons:

• "They refused to take a debit card unless I spent $10 which is illegal and then charged an extra $ on top of that to use the card..."
• "Definitely NOT JUST BAGELS you'll get a heaping side of abismal customer service too."
• "If I could give them zero Stars I would I couldn't tell you how the food was stood there for about 5 minutes no one acknowledged me both girls stand right at me terrible walked right out."
• "THIS PLACE IS RIDICULOUS! THEIR CUSTOMER SERVICE IS REALLY ATROCIOUS."
• "If i could give them 0 stars i would, rude ladies over the phone, screaming, yelling, talking trash."
• "Lady at the front counter implied I couldn't afford bagels..."
• "Worst customer service I've ever seen..."

Food Quality

Pros:

• "Food is tasty and fresh and bagels are delicious."
• "The selection of bagels is great!!..always fresh and delicious!!"
• "The best bagels on Staten Island. Always fresh and tasty."
• "Food is fresh and delicious..."
• "They have a great product, everything’s fresh and tastes great..."
• "It's the most delicious bagel I've ever had."
• "A little bit of a wait but their food and bagels are always fresh..."

Cons:

• "Got my order wrong for two bagels i ask for toasted egg bagel with butter got non toasted everything bagel with butter."
• "The bagels used to be good here, but this morning I got an everything bagel with cream cheese and it was like cardboard wrapped sponge, with no flavor."
• "The bagels are horrible.. hard.. chewy."
• "The bagels were hard and dry."
• "I work only a few blocks away and it took an hour for my food to get to me and when it did it was soggy and cold."
• "Horrible customer service, stale bagels."
• "They are constantly out of muffins and bagels."

Order Accuracy

Pros:

• "Your told wait time is 40min to an hour which I get but they always amazingly show up in a half hour tops."
• "Cant wait till they fix up the place and open back up soon well worth the price knowing you get the quality in prep and amazing hospitality."
• "Excellent service the new management makes it even better."
• "My crew and I love our customers and really do what we can."
• "A true NYC deli experience for half the price twice the quality/institution welcome to a true Staten Island institution."
• "Just went in this weekend, they redid the store, it looks excellent. Bagels were great the service was really good."
• "My family and I were so incredibly pleased with the deliciously fresh wrap assortment trays and scrumptious pastry trays delivered to the hospital."