Panera Bread Reviews Summary

Customer Service

Pros:

• "Asiah was professional, took our exact order and confirmed with us. Our order was perfect."
• "Corey provided outstanding customer service, making me feel welcomed and valued."
• "Kudos to the team for excellent customer service!"
• "Zach went above and beyond to make the experience pleasant for them."
• "The person who helped me (Derek) was patient, helpful, and got me all straightened out very quickly."
• "One of the managers is so darn nice; with the warmest, most inviting smile."
• "They followed my dietary instructions for a simple tuna and cheese sandwich with chips."

Cons:

• "The cashier's name was Tambreeyo. I was stunned by her attitude."
• "It appeared to me that she thought I could not speak English well because I was Asian."
• "The lady at the counter was just conversations up with one of her colleagues like the customers weren’t even there!"
• "Jessica's service was awful. She purposely ignored customers waiting to order at the register."
• "The girl working the register in my opinion wasn’t great."
• "Very unprofessional and slow."
• "Horrible managerial skills. No attempt at customer satisfaction."

Location & Ambiance

Pros:

• "The city ave location was wonderful because of my experience."
• "I like the location of this Panera off of City Ave."
• "Dining area has nice view overlooking City Ave."
• "It's tucked off to the left and it sits on a hill."
• "The Atmosphere is cozy for college student or business endeavors as play soft music and they have 2 balcony’s with an indoor fireplace."
• "Great location, incredibly clean and good amount of indoor and outdoor seating."
• "The store was impeccably clean, enhancing the overall dining ambiance."

Cons:

• "Parking sucks as it’s on the side of the building and their side entrance is not open causing inconvenience."
• "If you aren't looking upward, you may miss the turn."
• "The outdoor sitting area was full of bugs the same as inside."
• "Better to go to the Panera in Wynewood instead."
• "This is the worst Panera bread in Philadelphia. The food I purchased aren't had any ingredients."
• "Panera sure has some great brand loyalty because this specific location is pretty much awful!"
• "Now during their 'busy hours', they turn off their WiFi and shut off the breakers to the plugs in the dining room to deter students from getting work done here."

Food Quality & Availability

Pros:

• "The onion soup was very good and the service was very fast."
• "Food was made to perfection and my sandwich was hefty."
• "Every thing was fresh and visually appealing."
• "We love the bear claws and muffins."
• "Ordered my usual, Autumn soup and Mac n cheese, both were delicious."
• "The multi grains breads are out of this world."
• "Their menu is very diverse with filling and healthy options."

Cons:

• "It’s no use ordering online because this outlet does not keep an accurate count of what they have and what they don’t."
• "So much of the items are always sold out."
• "Very rarely do we have a good experience here. They frequently mess up the orders, and the food quality isn't even up to normal Panera standards."
• "Food was wrong not once, but twice!"
• "Unfortunately they placed the wrong food in the bag, it was someone else's order."
• "They were out of the lettuce blend, so I had to settle for spinach."
• "The only thing that I wasn't satisfied with was the fruit bowl."

Management & Operations

Pros:

• "Join Panera rewards if you plan on going often."
• "The manager super friendly with her team and doesn't care to correct them."
• "I've talked to the head manager and a select few of the staff, all whom I found to be friendly and professional."
• "Great food, atmosphere and ordering system."
• "Kudos to the team for setting such a high standard!"
• "They actually turn the WiFi off from 11-2 and don’t mention it."
• "They followed extra instructions."

Cons:

• "The only words the manager had to say to me was 'you could have left, you didn’t need to wait for your order to cancel'."
• "When you try to get their attention in back to fix it, they often ignore you and it takes awhile to get a resolution."
• "You enter an order in kiosk and go to back to wait for it to be ready... I am notified that my order is ready but they haven't even started it!"
• "I asked the manager if the kitchen as dirty as in the front and he was acting like if he is deaf."
• "No side of bread or extra dressing or cheese with my order and the lettuce on the salad was brown."
• "They would screw up the chips if they could."
• "They did not add some items in my order then the person Kathy who says is a manager tells me you can only get refund if you come today."