"The staff is just great specially CHARLIE (FITNESS DIRECTOR)."
"Everybody here is always in a great mood especially the Assistant Manager Vivian."
"Manny the general manager was very helpful in getting my friend a VIP pass for 2 weeks."
"Workers are very helpful, especially the sales manager Chris, who answered all my questions prior to me joining."
"The staff are friendly, each time I've been there someone has greeted me."
"We absolutely love coming to this place! The Director of Fitness, Charlie, and his staff are always so welcoming and inviting."
"Charlie Fitness Director is the most knowledgeable person in the personal fitness category I have ever run across."
Cons:
"The employees have ZERO communication, pick and choose who to bother when it comes to ‘training people’."
"They are very disrespectful, have no manners, specially the VP JULIAN and the manager XZAVIER PEREZ."
"Terrible customer service."
"The people in the front checking people in are not welcoming at all they always look bothered if you have a question or want to sign in a guest."
"The General manager harass people that are working out together and not the ones that are actually violating the policies of training someone."
"The manager or whoever it is that works here needs to be fired."
"The Staff are the most unhelpful unfriendly unwelcoming bunch Of people that I have ever seen."
Cleanliness and Equipment
Pros:
"It’s very clean and everyone is very nice and welcoming."
"Gym was neatly clean."
"Beautiful gym, inexpensive, clean and it’s a safe environment to workout in."
"This gym is clean."
"Bathrooms and showers were clean, environment was chill and there’s a pool and everything."
"Clean gym, hospitable atmosphere."
"The gym is very clean and modern."
Cons:
"A lot of the cardio machines constantly need fixing."
"Was there today I counted 9 machines without pins. 10 treadmills/ellipticals out of service."
"Most of the equipment needs to be fixed."
"Everything is broken, half the treadmills are out of service."
"It’s dirty they don’t have any cleaning supplies to wipe down machines which is absolutely gross!"
"Dirty floors, bathrooms, and weights all over the place meanwhile the cleaning staff member is watching TV eating lunch during the whole shift or hiding in the storage room."
"Bathrooms are disgusting, layer of black mold on bathrooms shower's curtains.weights all over the place."
Facilities and Services
Pros:
"No steam room or sauna. Has a functioning pool. I wished the facility had a mini dryer for your wet bathing suit."
"They even offer daycare which is amazing and very convenient."
"I love this place I highly recommend this place to anyone who wants to make a change."
"I would pay 4 times the amount I am paying now, and the real reason for that is your Zumba Instructors Evie. V, Nadezhda H., and Luz T. 5 stars is not even enough to express how amazing these instructors are."
"The camaraderie among members fosters an inclusive vibe, making it easy to connect and find workout buddies."
"They have too many options so people can really accomplish their body goals. Besides, they even have classes! such as swimming, aerobics, etc... definitely a great place!"
"This gym has everything you need and more. They offer a lot of classes throughout the day and it is always clean."
Cons:
"Personal Training Program is a scam... They charge 280 a month for just two days a week."
"Tell me how the Pool has an age restriction but not the weights."
"The place is overrun by high school kids."
"Front desk wasn’t very welcoming for a potential customer - denied me from entering the gym to use the free as i didnt have my ID."
"It takes them too long to fix the equipment."
"The TVs on the treadmills never work, and the machines that everyone uses, they only have 1 or 2 of, but half the gym is elliptical machines no one uses."
"The pool water is inconsistent between warm and cold."