The Edge Fitness Clubs Reviews Summary

Management

Pros:

• "Doug and Charles are very good managers."
• "Ryan was also very generous in making sure I had the best experience possible."
• "Chris Sodroski sales manager at Edge fitness deptford goes above and beyond!"
• "Manager Anthony was so patient with my questions, extremely professional, while making you feel a part of the gym family."
• "The GM, Ryan, who made me feel so much at home the very first time I stepped into the building."
• "Ryan and his team are in a league of their own!"
• "Edge Deptford had an extremely friendly and very accommodating staff."

Cons:

• "Main factor, I asked the manager Ryan to pause my account at early December around the 5th. Yet I get a new bill at the start of the new month."
• "The management staff specifically in the Deptford, NJ location is by far the worst."
• "The management here is awful, every time I went in they constantly tried to sell me something whether it be supplements or personal training even interrupting my workouts."
• "Management doesn’t listen to customers."
• "The management here is rude, does not return phone calls."
• "Management leaves a lot to be desired."
• "Bad staff and poor management, I heard trying to get out a contract here is bad so wish me luck I guess."

Facilities & Cleanliness

Pros:

• "The gym is clean. The hours are convenient."
• "Gym has a nice layout, its clean and the equipment is in good repair."
• "The gym is clean and rarely do you see any equipments go out of service."
• "Cleanliness is on point."
• "Edge Fitness is extremely clean and well maintained."
• "I loveee this gym. Always super clean, always kept very neat."
• "It is CLEAN and well kept."

Cons:

• "The gym is clean and nice but very crowded often and honestly doesn’t have much that makes it stand out from other gyms."
• "They're quite overcrowded on weekends and after work."
• "It’s just flashy and cramp at best."
• "It seemed like it would get a bit crowded and equipment was a bit cramped in certain spots."
• "It's obvious that they are starting to cut corners especially when it comes to cleanliness and maintenance in particular for the locker rooms, sauna, and equipment."
• "And there are 3 or 4 treadmills in the women’s area that are out of order, which we pay extra to use."
• "The place is clean and very organized."

Customer Service

Pros:

• "The entire staff is friendly, welcoming, and helpful!"
• "The service is excellent and the staff is always friendly."
• "Staff are friendly."
• "Staff has been friendly and helpful."
• "The staff are always incredibly friendly."
• "The staff great you when you enter."
• "I love the staff, very helpful."

Cons:

• "He seemed angry at this response and threw my ID on the table like a child after I handed it to him."
• "Very rude customer service person."
• "Their phone calling practices can be a little obnoxious."
• "I was just rudely accosted by an employee, Chelsea, at the front desk."
• "I was met with a really rude person who seemed like I was wasting her time and wouldn’t help me."
• "The 'manager' Bree is VERY unprofessional when speaking to me about a dispute I had with 'miscommunication' that the employee Taylor provided."
• "Visited this gym for a trial, hoping for a positive experience, but the encounter with the manager, Ryan, left much to be desired."

Billing & Membership

Pros:

• "I just wanted to say my wife and I am very impressed with the EDGE, We left a local gym that was a few dollars less per month however at the EDGE we get so much more for only a few dollars more - so many different classes, cleaner environment, better locker rooms, new equipment I cant say enough or ask for anything more - thank you."
• "Relatively affordable abt $40/month."
• "I got the $20 membership and it comes with the massage chair and tanning thought I'd never use but after tonight, man that thing is good and the water massage table is sick as well."
• "Decent value for the money if you can exercise patience."

Cons:

• "Good gym while a member if you enjoy working out. Other than that this place is terrible. They continue to charge your account monthly even after your membership ends."
• "Order cancellation before the auto renewal by 3 months but I surprised that they ignore my request and charge me fines over 70$."
• "I am still getting charged for personal training after being told no more payments would be coming out of my account!"
• "We tried to cancel our membership early, when signing up we were told the fee would be $50 dollars to cancel, so we called to cancel our memberships and the lady on the phone says it’s going to cost $59 PLUS a whole extra months fee."
• "Edge fitness and their billing system is not on the same page. I was mislead by one of their employees regarding my contract."
• "They won’t let anyone cancel the membership during COVID."
• "This place is terrible, They keep charging your account monthly even after your try to cancel the membership because of COVID-19."