Texas Roadhouse Reviews Summary

Service

Pros:

• "Our waiter was great, very attentive and helpful."
• "The environment was clean and comfortable and the service was good."
• "Our server Jonathan is funny, upbeat and extremely attentive."
• "The team here really goes above and beyond for their customers, as well as the community."
• "immediately was impressed by the service we got right at the door"
• "The staff are super nice and service is super quick."
• "We had Gab as our waiter and let me just say it was some of the best customer service I've ever received!"

Cons:

• "A manager didn’t even stop by to see how things were."
• "Service was extremely slow because of this."
• "VERY DISAPPOINTED. very unprofessional management last night."
• "the manager could have not cared less about making it right."
• "The hostess at the front counter was very rude."
• "Waited 40 min for my online Togo order."
• "Our server Matt was great and when we did experience a problem assistant manager Tiffany took wonderful care of us!"

Food Quality

Pros:

• "The food is great and the prices have always been more than fair."
• "Good food with the assurance that your steak is fresh."
• "Our portobello mushroom chicken dinners were delectable!!"
• "Food came out on time and cooked perfectly."
• "The food was great. Steaks were cooked perfectly, the shrimp was fresh-- not rubbery or grainy."
• "Our steaks were perfectly cooked and our sides were delicious as well."
• "Steaks tender and flavorful."

Cons:

• "Ordered chicken Caesar salad and one piece of the chicken was completely raw."
• "I got take out BBQ chicken. When I got home and cut into the chicken it was still pink inside."
• "The Steak was overcooked for everyone at the table. The steak was flavorless grain fed meat there was beef flavor."
• "The pulled pork was dried out like it was sitting under a heat lamp, not particularly tasty, smothered in dried sauce, could barely taste the pork."
• "The ribs were so bad I had to send them back. They were over cooked and burnt."
• "Food came out cold and slow, 30 mins plus waiting."
• "The Cactus Blossom appetizer... was sitting in a pool of oil on the plate."

Atmosphere

Pros:

• "Heavy dose of atmosphere was kinda nice."
• "Very nice, not as busy as the one we go to in PA."
• "The atmosphere was the same as always, decent."
• "Atmosphere is a what you would expect in this type restaurant a little noisy but fine."
• "It is an atmosphere designed for big parties and groups of friends."
• "The atmosphere is friendly and Southwest American decor."
• "Beautiful design and cozy atmosphere, I like this restaurant so much."

Cons:

• "Sometimes the crab can get a little rowdy / salty since there is a bit of a blue collar clientele."
• "The place was crowded, loud, and busy. With Adam as our host, we didn't notice until we were full, happy, and walking out the door."
• "Very close corners in here, screaming happy birthday over my food, makes you not want to eat it."
• "Smaller outside dining area but still plenty of tables with ample space in between, however, the chairs are HORRIBLE."
• "This is the most embarrased and racist experienced I've had since I came back from serving overseas."
• "The place was very crowded as every weekend and in my opinion they are not able to control cleanliness especially that I was sitting beside the kitchen."
• "The restaurant was extremely dirty. Didn't even clean the table. The floor was covered in litter."