Empire Steak House West Reviews Summary

Category: Steak house New York

Address: 237 W 54th St, New York, NY 10019, USA

Phone: +12125869700

Rating: 4.5
based on 226 reviews.

Service

Pros:

  • "The service has always been brilliant."
  • "Service was really good. Our waiter was friendly and always checking on us."
  • "Service was top tier. Our server and manager were so sweet."
  • "Our server was great despite it looking like he was the only one waiting on many tables."
  • "The service from everyone was stellar."
  • "Our server Alvaro provided excellent service! Our waters, wine, or plates were never empty!"
  • "The staff and manager were so nice and friendly and efficient and kept on changing our plates."

Cons:

  • "After my bad experience here and reading some of the other reviews, it is clear they fancy themselves some kind of uppercrust NY steakhouse when they are really just a midtown tourist trap with white tablecloths below a 3 star Garden Inn with a clueless staff."
  • "The server said she would have the manager come over. Except the manager was in hiding because all 4 tables around us had complaints."
  • "The food came out a bit slow."
  • "I was not pleased at the fact that I was bitten multiple times by mosquitoes while I was sitting indoors."
  • "It still took a long time for the waiter to notice us and give us our check."
  • "Waitstaff was overbearing and full of attitude."
  • "We were never acknowledged."

Food Quality

Pros:

  • "The food here rivals many fine steak houses."
  • "The steak was great! That is most important."
  • "The porterhouse steak was cooked to perfection. No steak sauce needed."
  • "The delivery of the steak was very good and the sauce for the lobster raviolis was phenomenal."
  • "The grilled octopus was delicious and then came our emperor steak for 2 came. Magic is the word I'm going to use. It melts in your mouth the side of mash compliments it perfectly."
  • "We ate a japanese a5 wagyu and the emperor steak with which ardijan offered us a fine wine which didn’t disappoint us in any way."
  • "The filet mignon was cooked to perfection and so tender, the crab cakes were Amazing and the desserts ❤️❤️❤️."

Cons:

  • "Food was not bad, but compared to our other meals that weekend did not exceed expectations. Crab cakes were heavy on the breading."
  • "The steak was good but lacked flavor."
  • "Food was cold."
  • "Mains were disgraceful (kobe burger and fries) stale burger buns and the fries were reheated and disgusting."
  • "Stay away from the lobster ravioli which by the way tasted like cat food and I didn’t see any lobster in there it was more of a salty mush."
  • "The broccoli was cold and the mashed potatoes was bland they tasted like Instant boxed potatoes."
  • "Now, let’s talk about the breading on that day old chicken parm. I know chicken - it was from yesterday, at best."

Ambiance

Pros:

  • "The ambiance is spectacular. Warm and inviting but not stuffy."
  • "The atmosphere was very nice the place looked fabulous!!"
  • "The atmosphere is your typical steakhouse, a bit dark."
  • "The ambiance was charming."
  • "Ambiance was very nice and food was perfection."
  • "The atmosphere is classic steakhouse."
  • "The atmosphere and ambiance was nice."

Cons:

  • "The atmosphere was very relaxing and romantic."
  • "The enviroment, and atmosphere is so welcoming and inviting."
  • "The ambience was extremely pleasant and not too loud as not to be able to talk to each other."
  • "The restaurant was absolutely beautiful and intimate seating."
  • "The atmosphere is up scale and not pretentious."
  • "My only negative would be the decor is very nondescript, much like a cruise ship and lacking personality."
  • "Outdated and antiquated, and not on purpose neither."

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