Sullivan's Steakhouse Reviews Summary

Service

Pros:

• "Mark made our experience exceptional! He was nice and helpful."
• "Our sever was personable and attentive."
• "Our server Brianna was absolutely amazing! She was so kind and attentive, easy to talk to and have a conversation with which made our experience awesome!"
• "Our server, Licia, gave beyond stellar customer service. She was polite, courteous and witty."
• "Sydney girl! Your customer service was amazing!"
• "Ki was our server. He was AMAZING. So patient and descriptive."
• "Staff was excellent tonite and very attentive."

Cons:

• "As we entered the restaurant, there was nobody at the front to greet us."
• "Mark only began to be polite after we requested a new waiter because we waited nearly an hour for just water."
• "Marc’s attitude was horrible his response was that’s the way it’s supposed to be."
• "Management didn't address it at all."
• "The waitress continued to disappear for long periods of time for our meal."
• "Service horrible but waiter informed us during an apology when he brought check that it was his first night on the floor and the manager gave him three tables at once."
• "Our waitress took 20 minutes to finally come over once we were sat."

Food Quality

Pros:

• "The food was Delicious, to say the least."
• "The food was delicious as always."
• "We had many compliments about the food, and the portions were generous."
• "Food was delish !!!! Cheese -steak rolls was amazing, Salmon with a side Mac and cheese was so melt in your mouth good that I had to share."
• "The food was fantastic too! Both men enjoyed the 12 oz, Filet Mignon."
• "The food was exceptional!"
• "Food was hot and fresh."

Cons:

• "One of our steaks took 3 attempts to get the correct done-ness… at a steakhouse…"
• "The crab fried rice was over cooked and mushy."
• "The crab cakes were disgusting, mashed potatoes were too cold to eat, and the chicken was over cooked."
• "This was the worst way to spend $300, and I will definitely never go back."
• "For the price you pay for this meal. I could cook better at my home."
• "The brick chicken which lacked favor and was dry...."
• "Food was cold & stakes all not cooked at all!"

Ambiance

Pros:

• "Recommend the booth for a great view of the dining room."
• "The atmosphere was beautiful and the service was great:)"
• "Great for a rehearsal dinner, and nice that we had a private area from the main dining space to enjoy some privacy."
• "The atmosphere was busy yet pleasant and not too noisy."
• "With the rose petals and messages it was definitely a romantic evening!"
• "The room decor was sophisticated and sound level good for conversation."
• "The ambiance is perfect for a date night."

Cons:

• "Definitely not worth what they charge."
• "They seated us in a booth by the kitchen and it smelled musty like an old bar rag, which kind of took away from the experience."
• "Absolutely cold atmosphere!"
• "The main dining room had loud club music playing the entire time."
• "The atmosphere was not nice due to dirty table covers and chairs that were breaking apart."
• "We were escorted to a back room area that had absolutely no ambiance."
• "Now it’s like Starbucks with patrons taking up multiple spots using their laptops and talking on phones."

Management

Pros:

• "The manager comped our bill he was so disgusted and brought out dessert himself."
• "The GM Bill, took such good care of me and my accommodations."
• "First and by far most of all, we would like to Thank Joe and David for making our Anniversary so special!!"
• "We also appreciate the Attentive and Professional Service Of The General Manager, Joe. Joe is a excellent team leader."
• "Head Chef Jason was a breath of fresh air and very kind."
• "The manager had no problem was adjusting our bill."
• "I did speak with a manager who happened to be present during the incident. She was very nice and accommodating."

Cons:

• "For a $300 meal for two (including tip) OUR DINING EXPERIENCE WAS BEYOND HORRIBLE. IT WAS ATROCIOUS. WE WILL NEVER RETURN."
• "This restaurant was highly understaffed!"
• "Management didn't address it at all."
• "We called to talk to a manager about it and we spoke with someone named April who was not sympathetic at all."
• "The bartender, Rachel, was extremely rude and didn't make any effort to accommodate the other guests who also felt mistreated."
• "The manager, Mark, offered no genuine apology, and seemed extremely nonchalant & careless."
• "When I called the Manager after the fact, April, she just told me I should have talked to a Manager before I left the restaurant and offer nothing."