Prime 13 Reviews Summary

Service

Pros:

• "Our server, Steve, was awesome! He provided lots of insight & made great menu suggestions."
• "Amy was an excellent server."
• "Servers are VERY attentive and super friendly."
• "The service was amazing."
• "Our server (Johnathan? John?) was SO polite and efficient."
• "Our server was attentive and friendly."
• "Servers were knowledgeable, friendly & accommodating."

Cons:

• "Service was subpar. Waited forever for coffee and dessert."
• "The service was beyond lacking.... our waiter presented as though this was his first day on a job that he truly didn’t want to work at."
• "Service was great, friendly and using team service where we had a server but other members of the staff checked on us as well."
• "The service is horrible at best."
• "Four steaks were either over or undercooked, had to be sent back."
• "The wait staff is horrible. They stare into space and all appear to rather be anywhere else than at work."
• "Waitress was kind, but entirely absent."

Food Quality

Pros:

• "The steak was cooked perfectly and the lobster tasted great too."
• "The Porterhouse for 2 was good but not worth $190."
• "The steak was awesome, cooked perfectly, seasoned perfectly and really made for a nice birthday."
• "I had one of the best steaks ever."
• "One of the best Steaks and lobster tail combos I've ever had."
• "For a local steakhouse, steak was just as good as any NYC steakhouse."
• "Steak was so tender. Cooked perfectly!"

Cons:

• "The food is very over priced for what you get."
• "The calamari app was terrible. It was under cooked with some kind of bland mayo sauce plopped on top."
• "Tasted pretty burnt and it was very rare, I could even call it raw when I ordered medium rare."
• "The steak itself was $87.00 and not worth it at all."
• "The special $95 steak was incredibly tough and difficult to even cut with the steak knife provided."
• "The steak was cold and completely undercooked."
• "The ahi tuna was an absolute disaster. Dry to the bone and brutally overcooked."

Price

Pros:

• "Price was fair."
• "Worth every penny!"
• "BYOB is obviously a ++++++."
• "The pricing was extremely reasonable."
• "The price is surprisingly affordable for such a classy place and meal."
• "Prices are reasonable & staff is incredibly friendly."

Cons:

• "The food is WAY overpriced."
• "The extra $5.99 charge to upgrade from the house salad to the Caesar was a bit much."
• "Very disappointed with the lazy service and long wait."
• "Considering the prices, the ambiance is infuriating. It's small, super cramped and the place feels cheap."
• "The expectation far exceeded the experience and the price was exorbitant compared to the quality."
• "I CANNOT describe the shock when our bill came and we were charged a whopping $189.98 for just these 2 dinners."
• "Way too overpriced. Food & atmosphere do not meet up to that price."

Atmosphere

Pros:

• "The owner is always there going table to table checking on people."
• "The atmosphere is outstanding and the staff there truly care about providing you with the experience you are looking for in fine dining!"
• "The atmosphere was phenomenal and the staff was outstanding."
• "The restaurant has a cozy, casual atmosphere, with an exposed kitchen where you could see the occasional flame."
• "The atmosphere as the sun went down and then as they turned on the heaters and played music outside was just perfect."
• "The atmosphere is wonderful, it's high end food in a casual setting."
• "The atmosphere is fun and has a beachy farmhouse vibe."

Cons:

• "The staff didn’t wear gloves and the chefs did not wear any PPE which is easy to see because you stare directly into the kitchen."
• "The decor doesn’t really exist and everything seems to blend together."
• "Considering the prices, the ambiance is infuriating. It's small, super cramped and the place feels cheap."
• "The atmosphere is a little tight & decorated somewhat basic."
• "Very tight in there too. You feel on top on each other."
• "Atmosphere is loud and crowded, they very obviously pack as many people as possible into the small venue to make as much revenue as humanly possible, at the expense of quality and comfort."
• "It was very loud, hot and too close for comfort during these covid times."

Management

Pros:

• "The owners and chef treated every member of their staff like a family member."
• "The owner was very attentive and made sure everything was perfect."
• "Out hostess and owner Lori Rathgeber couldn’t have been more accommodating and attentive."
• "Lori, one of the owners, greeted us with a smile & was very welcoming!"
• "Chad, another owner, stopped by throughout our evening to ensure we were having a fantastic meal."
• "The host/owner bought us another bottle of wine because we had finished our BYO bottle before the food even made its way out."
• "The owners seen we didn’t bring any wine and gave us some... we didn’t know it was byob...that put the icing on the cake... see u soon!"

Cons:

• "Manager did nothing to compensate for our troubles and didn't even apologize."
• "The owner's responses to the reviews here are actually somewhat confrontational & certainly cannot all be 'fake'."
• "The manager/ owner was constantly screaming/belittling the employees so it was kinda annoying."
• "The entire kitchen staff was not wearing mask while cooking and while walking around."
• "Manager was just as lost as the servers and could not figure put how to split a check."
• "The owner/host was absolutely wasted when we arrived. Slurring words, sweating."
• "Not one manager or owner came over to apologize or see what they could do to make it better."