Outback Steakhouse Reviews Summary

Service

Pros:

• "The response of the server was amazing, she immediately went to go get fresh sides and the manager came out and was extremely accommodating."
• "Hospitality was spot on from the hostess when walking through the door to Brittany’s table-side guidance through the menu."
• "Corey has served us these delicious meals and made sure we had everything we needed before he left to serve someone else."
• "We had a great experience with Dante B. as our server."
• "Our waiter was the absolute best and the food was great."
• "The overall service from these two ladies was outstanding, very professional, polite and caring to our needs."
• "The food was great and the service was awesome! My server arisa was prompt and the food was excellent."

Cons:

• "I went there last nite for Father’s Day I got a 1/2 baby back ribs no mash potatoes and no bake potatoes the service was the worst."
• "Service was extremely slow, took over 2 hours to get in and out."
• "The service was horrible I had a party of 8 we got sat at a small booth then this server came over and tried to start taking our orders and we weren’t given any menus."
• "The service was not what it use used to be. There was no hostess at the front and we had to wait nearly 10 minutes to be seated."
• "Waited unusual long time to be seated even though few people ahead of us and plenty of empty booths."
• "it was my friends birthday so we went here for dinner and then proceeded to wait 3 and a half hours to get our food."
• "Service was both attentive, friendly & responsive."

Food Quality

Pros:

• "Everything was absolutely wonderful 👌💯🔥🙌😋❤️"
• "We had a very nice meal at the Jenkintown Outback. The filet and prime rib were excellent."
• "Food was delicious and we had large portions."
• "The food was good; unfortunately it made me sick. I experienced food poisoning symptoms."
• "The food was great too…hadn’t been here in a while and this visit did not disappoint."
• "The wings and shrimp were good. The bread was fresh and warm."
• "The food was excellent,as always 5 stars for food."

Cons:

• "Now all I can see is how dirty the doors and how filthy the floors at the entrance yuck."
• "Steaks were cooked wrong. Drinks came after the food."
• "The food was missing when we got home."
• "The bathroom was filthy and 2 out of 3 stalks were out of toilet paper."
• "Half of the food was cold and we got 3 different steaks but 1 was burnt on the outside and bleeding in the inside."
• "Food was very salty and some items were cold."
• "When I got home and opened the boxes most of the wings had little hairs all over them."

Management

Pros:

• "The manager Derick was the ONLY saving grace for this place."
• "At least the manager came and after trying to minimize what the so-called chef did, she took my meal off the bill."
• "Both the staff and manger Eliza were wonderful and very accommodating."
• "It was a pleasure meeting the manager, Dan as well."
• "Manager was very accommodating and sent a couple gift cards in the mail for the inconvenience."
• "Listen the Manager Dan is truly the man."
• "Had the most amazing time ever in this establishment due to the new manager."

Cons:

• "The service wasn’t the best."
• "The manager came over and seemed to brush us off and didn't care at all."
• "The manager on duty, NEVER stopped at the table to offer any empathy or apologies for the situation."
• "Management is definitely lacking on the night shift."
• "The manger was rude and unprofessional omg."
• "This restaurant will be the reason why I would never eat at any of these Franchises again. We waited almost 2 hours for our food."
• "Certainly a staffing issue."