Outback Steakhouse Reviews Summary

Service

Pros:

• "Everyone was super friendly the minute we walked into the door."
• "Our server Traci was spot on and knew what I needed before I asked."
• "Our waiter Justin B. was excellent and couldn’t have been nicer."
• "Service by waitress Aly, the food runner, busboy and all personnel was excellent!!"
• "We had Justin as our server. He was great and was on top of every detail."
• "Our server Brooke was tremendous & the rest of the crew we interacted with were all super friendly and welcoming."
• "Our server was Frank and he was just so knowledgeable and helpful and made our night a great experience."

Cons:

• "The waiter was rushing us. He wasn't polite at all."
• "Our waitress never returned or checked on us."
• "I called at 8p to make an order. I was put on hold by Amanda 4 times instead of her simply taking the order."
• "Our waiter was not attentive. I had to ask for napkins twice, he had an attitude when he brought, what seemed to be the whole pack of napkins, back to me."
• "The server never came back after taking our order."
• "Very rude bartender. so unfriendly and miserable looking."
• "Service was a bit slow though. Ordered another drink (draft beer) and by the time it came out we had finished our dinner already so it was a waste of a drink."

Food Quality

Pros:

• "The bloomin fried chicken was delicious. Chicken was perfectly moist, and delicious."
• "I got the outback prime rib and it was tender and juicy."
• "The food is always fresh and hot when it arrives."
• "The French onion soup was delicious & the steak was cooked perfectly!"
• "The steak was made perfect to order."
• "Food is really delicious. Got the prime rib, a chicken sandwich with a loaded potato, and a small steak. Everything cooked perfectly."
• "The most delicious chicken I have ever had."

Cons:

• "The bloomin onion was over cooked."
• "Both silverware rolls were dirty, with chunks of food, and still chunks left on the napkins."
• "The shrimp was nothing but SALT."
• "The coconut shrimp, for example, used to be huge and handmade. now it’s small and looks mass produced."
• "The fresh steamed broccoli was mush."
• "One of the worst cheeseburgers we have ever had! The pattie was very thin and tasteless."
• "The Mac and cheese bites were still completely frozen when they came out."

Management

Pros:

• "I also met the manager and she was such a delight! So kind and so caring."
• "The managers are patient, kind and encouraging."
• "The manager Scotty was especially accommodating to our needs."
• "Manager was very friendly an comped us for the burgers offered us the world an was very apologetic."
• "Megan the manager had checked on our table and did a great job making sure we were happy with everything."
• "The Manager Jim at the brick nj location is awesome."
• "Megan, the manager came to our table to check on us and was the sweetest!"

Cons:

• "I get the arrogant manager on the phone and he addresses me with i’ll give you a 20$ gift card."
• "The manager who handled our complaint, Mark, not only wouldn't listen to us... but was also very arrogant."
• "Corp. Never got back to me."
• "Amanda is completely unprofessional and should be fired and if management runs this establishment this unprofessionally you should all be fired as well."
• "Unfortunately I would have to admit this place was overly greased with unnecessary butter or something."
• "Absolutely disgusting food with a doof who couldn’t get the order right."
• "Definitely not worth the cost, it's like Applebee's or Fridays comparison."

Ambiance

Pros:

• "It’s always a great experience when we eat at Outback."
• "Really good food and awesome environment."
• "We love outback!! They have the best food, atmosphere and service."
• "Good atmosphere and clean overall."
• "Love the atmosphere! High energy. Great service!"
• "Visited this Outback last night, what a great vibe!! All servers were in costumes for Halloween, and enjoying it."
• "They are very committed to the safety and the health of their customers and employees."

Cons:

• "Dirty Dishes were stacked up on the edge of the table when we got our entrees and they sat there."
• "Never stepping into this garbage dump again."
• "We were rushed like I've never been anywhere! I never even took my coat off because our server was at the table every few seconds initially."
• "Both of my boyfriend’s and I menus had leftover food in them and completely destroyed and ripped."
• "As customers of this establishment for years, we are appalled at the horrible service we were given tonight, and plan on considering the other restaurants in the area when deciding were to eat before we even think of this one."
• "Food was cold. Barely seasoned. Maybe good for some grandmas."
• "We are never going back there."

Value

Pros:

• "They got me back as a customer 👌"
• "Would buy the steakhouse mac and cheese by the pound if possible."
• "We will definitely be visiting again soon."
• "Way better after they remodeled."
• "I will definitely be coming back soon as possible I haven’t had that great of service in a restaurant in years."
• "We’ll be back!!"
• "We will definitely be coming back!"

Cons:

• "Will definitely not return."
• "FIRST AND LAST TIME GOING THERE!!!!"
• "Never stepping into this garbage dump again."
• "Waited around 1.5 hours for our entree, was told it was 'busy' however all the tables that came after us got their food."
• "Last time we went we both got food poisoning. Went to try them again. Placed a reservation for 7:30. Arrived at 7:25. Got told our table wouldn't be ready for 40 minutes."
• "We spent over $100 on cold food that we didn't get to enjoy at all. I don't think we'll be back."
• "Won’t be coming back!"