Brownstone Pancake Factory (Englewood Cliffs, NJ) Reviews Summary

Atmosphere & Ambiance

Pros:

• "The restaurant was full, but never felt cramped."
• "The atmosphere is what did it for me, it's laid back nice vibe."
• "The atmosphere was family friendly."
• "The interior is cool, has a vibrant atmosphere."
• "It was also lively with music blasting, but a little noisy!"
• "The atmosphere was perfect for all ages. Neutral music was playing and an amazing outdoor eating area."
• "Just an overall great atmosphere."

Cons:

• "Then the bust boy was cleaning a table next to us and his bucket broke. So all this nasty water poured out on the seats and floor it was disgusting."
• "However, the noise level can get pretty high during rush hours, so it may not be the best place for a quiet meal."
• "But somebody decided to crank up the music so loud you had to strain to hear what was being said."
• "Just a little loud inside, maybe lower the music."
• "Parking is barely possible when it's full. You will walk half a mile for street parking."
• "The ambiance inside is a bit loud."
• "We were seated at a dirty table on the patio."

Service

Pros:

• "Luckily I got the table under half hour."
• "Service was fast and good, place was hopping and all the food was amazing!"
• "Customer service was great from start to finish."
• "Our waitress was great and thanks to the kitchen for accommodating me and making my fav short rib eggs benedict pancakes!!"
• "Our server was very friendly and the food was better than expected."
• "The service was great and friendly."
• "Our server was super friendly and helpful."

Cons:

• "The wait staff is overworked."
• "The waiter was not wearing a mask and was very close and a tad bit chatty for my comfort under the circumstances."
• "Wait time was given to me 2hrs+ for table of 12."
• "The servers were very nice and attending, however the food was not so good."
• "The waitress took a while to get to us, and after we ordered, the coffee took a while."
• "However this waitress only came to our table; once when she introduced herself and took our order, again when bringing our food and then whenever I was able to catch her in between making her rounds to other tables."
• "Service is very slow."

Food Quality

Pros:

• "The Jalapeño Popper Sandwich was straight fire and really delicious!"
• "The food list is extensive, if you wanna have fun or if you Wanna be healthy they have options."
• "They have a great menu with a lot to choose from and a lot of fun ways that the food is presented to you."
• "The gourmet spinach and mushroom omelet was great, and pancakes were soft and fluffy."
• "Their buttermilk pancakes are really good and the steak was cooked medium rare."
• "Amazing food!!!! There’s so much to choose from that it’s a bit overwhelming!"
• "The food was as described and better."