The Home Depot Reviews Summary

Customer Service

Pros:

• "The every staff member in each department is courteous and knowledgeable and always goes out of their way to help you."
• "Kuddos to Paul and Nikki and I want to thank them for their professionalism and quick action."
• "He is so knowledgeable and has good customer experience."
• "Their staff are wonderful in pointing you in the right direction."
• "Assistant Manager Rashawn and Christian in appliances, went above and beyond for us."
• "Thank God we found William such an angel… he helped us finding the right product."
• "I love this Home Depot! It has the best employees working there."

Cons:

• "No cashiers self check out only and now you have to pay for bags."
• "The staff on the other hand, not so helpful when looking for things."
• "Their supervisor don't remember the name also very rude, in the end I paid the whole rental time."
• "Horrible store and customer service."
• "I will never be coming back to that store again just spent $300 on paint and the guy at the paint counter the heavy set guy and the young kid that's a little bit slow were absolutely disgusting very rude."
• "Horrible experience with plant department manager Keisha."
• "I'm currently at this homedepot location Farmingdale...customer service sucks..."

Store Layout & Stock

Pros:

• "Garden area is improved."
• "This location has a nice layout."
• "Well stocked aisles, nice and clean store."
• "The farmingdale location is pretty big. Everything is easily laid out and really not that difficult to find things."
• "Staff on the floor directed us to aisle and shelf location for the item."
• "Found what I was looking for fast and easy."
• "Great selection. Clean, orderly, and well stocked."

Cons:

• "The place has a lot of stuff but us a bit disorganized."
• "every Home Depot I've gone to is the same, has everything but it's hard to find a lot of stuff."
• "Half the lights are off inside, very hard to see products."
• "They're out of a lot of goods, not good."
• "Cleaned and organized but very limited selection of tile."
• "This home depot is one of the worst never anything in store isles are full of stuff so it's hard to get a cart around."
• "I do not know how anyone shops in this store. Always dirty and never anyone to help."

Pricing & Checkout

Pros:

• "Checkout is pretty easy too."
• "Ordered an electric fireplace for my brother in law and sister in law. It was ready for pickup the same day."
• "Ninety percent of the time this place has whatever I need and their return policy is quick and painless."

Cons:

• "Saw the ab-1200 Newair fridge on their website for 219. They had a damaged one for 300 dollars... they were like we don’t price match our own website!"
• "Went for picking up truck. They charged 19.99$ for first 75 minutes."
• "Disrespectful cashiers who celebrated there customer having to pay more money after refusing to price match there online prices."
• "Manager didn't wanted to sell me an Item just because it say it cost 1cent."
• "Wrong advertised price as showing in picture."
• "Extremely poor service, order an item online that was obviously in stock... How is the customer responsible for the store’s inaccurate inventory?"
• "So they are not giving a contractor discount for over 10,000 worth of stuff anymore."

Accessibility & Convenience

Pros:

• "Why is it some Home Depots are much better than others this one employees are very helpful they always have what I need never an issue parking."
• "This store is located at the end of airport plaza."
• "It normally carries everything you need."
• "They have a truck and tool rental facility on-site."
• "The store was well organized, and the best part is it's located in a shopping center w Stu Leonard's, a great pizza restaurant, and a bed and bath!"
• "I love this home Depot! The most convenient Home Depot on Long Island. In and out with no long lines."
• "Come here during the week it's fantastic!"

Cons:

• "Once again I drive past Home Depot with tons of lines to get in the store. The drive right to Lowe's a half a mile away to no lines and make my purchases there."
• "The Farmingdale Home Depot did away with the Veteran's Parking."
• "Good tool specials. However, the handicapped motorized carts are in very poor condition."
• "I went looking specifically for some pop up canopies. I took a very long time for me to even locate where they were."
• "Came here to try to find a specific product which they did not carry."
• "Tried to call the store but on hold for nearly 45 minutes."
• "Last time I rented the truck... Will never go back to this location for rent."