The Home Depot Reviews Summary

Customer Service

Pros:

• "Surprisedly today at the self check out the lady was SUPER helpful."
• "I want to take a moment to highlight Timothy, a worker here."
• "The woman in the tile department was very helpful."
• "I had an issue with the delivery and was extremely upset that my order was rescheduled, I called and spoke with ebony and eric and they helped me get my delivery scheduled same day BEFORE LUNCH!!"
• "The gentleman in the Tool Rental Center GARY is extremely knowledgeable, courteous and helpful and offered us the utmost highest level of service!!!!"
• "Beulah Felder, Flooring Specialist was extremely helpful from beginning to end."
• "The employee Eli-sha was extremely helpful and knowledgeable."

Cons:

• "Don't bother going to this place if you ever want any customer services."
• "I waited another 30 mins and no one came to help, even tho other associates saw me and knew I needed help."
• "No associates available when needed in a couple departments I needed help in."
• "Needing help was a Joke."
• "Worst home depot experience ever."
• "Lack of workers/cashiers. Plumbing section is a nightmare."
• "Horrible customer service. After paging twice, I waited in the aisle for 45 minutes for help on a home water heater."

Store Environment

Pros:

• "Vast selection of items that you need for the home."
• "Good store. Especially compared to the other local stores."
• "Located just off of 21 this HD is Close to Clifton and Garfield. The store is same as any other HD and the parking areas are nicely lit."
• "Every and anytime, I've had them install flooring whether hardwood or tiles or any other labor Home Depot has performed has been excellent."
• "Most things are stocked."
• "Inside is clean and well organized."
• "Very well kept store. Organized and workers are helpful."

Cons:

• "Be careful at the Home Depot Passaic area, parking lot."
• "During the day most of the time there’s like 50 bums out in the parking lot trying to bombard you for labor."
• "What a dump, rude people, workers need more training on being polite and leave the gansta attitude home."
• "The dirty interior made me question the overall upkeep of the vehicle, and I did not feel comfortable using it for my intended purpose yet I had no choice."
• "This store is where customer service goes to die."
• "The place is always a mess and unorganized."
• "The parking lot is a mess. So gross."

Staff and Service

Pros:

• "Love this HomeDepot Everyone at the prodesk is always cheerful and extremly Helpful."
• "They listened attentively to my questions and concerns, offering insightful advice and practical solutions every step of the way."
• "Their genuine passion for helping others was palpable, and it made all the difference in my shopping experience."
• "A female associate in Flooring... was on top of her game."
• "She was extremely helpful and friendly."
• "Their professionalism and attention to detail were truly commendable."
• "Not only did they possess an impressive depth of knowledge about the products and services offered."

Cons:

• "Lazy workers here."
• "The work attitude in this Home Depot would not fly in my store."
• "Slow walking, greasy hair with scowl puss on their faces."
• "Even though I go here almost weekly, the store and stock is not maintained well."
• "The workers don't know much and just call each other instead of just saying they don't know."
• "They have the worst staff. They are slow and unwilling to help."
• "Ask a question and what a look you get a blank space stare down, clueless or just unapproachable."