Lowe's Home Improvement Reviews Summary

Customer Service

Pros:

• "Johnathan went the extra mile to ring up everything I needed."
• "I am disabled n from moment I arrived up to moment I left, i was given full attention n assistance from all the wonderful employees who helped me find n get all I needed."
• "The staff made sure I was able to get the last one in stock."
• "Excellent customer service. There is always knowledgeable customer service to answer questions with products or recommendations."
• "A young lady named Melanie and her manager Davis really stepped up and gave me an exchange and were very kind and courteous."
• "The staff was very friendly and helpful."
• "I would like to say thank you for a very pleasant experience today at Lowe’s, to the kind staff especially Dylan who went above and beyond to help me find what I was looking for."

Cons:

• "The worst customer service ever. Never answer the phone."
• "I was transferred to another department and waited half an hour to speak with someone."
• "Biggest disappointment is Lowes coming to our area. On hold now for a manager for over 20 minutes."
• "Poor customer service. Went in store for installation quote."
• "The level of incompetence and terrible customer service at this Lowe's location is really astounding."
• "The customer service at the front desk at Yorktown are no help."
• "I am beyond disappointed and without a doubt feel very much disrespected by Lowe’s Yorktown NY."

Product Availability and Stock

Pros:

• "They have what I need in regards to basic items like light bulbs. Shelves are not always stocked."
• "Had everything I needed."
• "The store is impressively well stocked, impeccably clean, and boasts a team of knowledgeable and helpful staff."
• "Compared to Home Depot, Lowes sometimes seems to have a wider selection of different items."
• "All your staple depts (garden, bath, lumber, plumbing, etc.) with a solid selection of products."
• "It's a pretty new store so it's clean and well organized."
• "Great location, I especially like it that Lowes honors Veterans with designated parking spots."

Cons:

• "This is a very small lowes. Don't expect to find the variety of a bigger hardware store."
• "Unfortunately most of the time their varieties are limited."
• "Alway a disappointment. Same excuses every time 'our inventory is screwed up'."
• "Supposedly have 220 window insulation kits. Walked the store with an employee for 20 minutes, stopped and asked several other employees. No one could give a definitive answer."
• "Twice now your online inventory is wrong."
• "This location rarely has items in stock."
• "Stock is consistently low or out."

Delivery and Online Services

Pros:

• "I ordered a washing machine when the Lowe's in Yorktown Heights, NY opened. The purchase and free delivery was seamless."
• "Positive news that the mower was delivered to my home quickly."
• "They set up the washer with my hoses and hauled away the old washer for a small fee."
• "The delivery itself went very well, the guys were terrific, efficient, friendly, thorough and helpful."
• "Great location. This was my first visit to this location. Great layout. Really great, customer oriented/ friendly workers."
• "If you're looking for something at Lowe's, you should download their app from the play store. You can look for your item and see which aisle, and which bay in the aisle your item is located."
• "Finally, Lowe's is in Yorktown. A much needed reprieve from the cold, dull, and unhelpful hardware stores in town."

Cons:

• "Pushed back my delivery date with no notice except an automated email."
• "Over 30 minute wait times on the Customer Service line, waiting to pick up an Online order."
• "Impossible to reach them. Have a curb side pickup order and called them three times (twice waiting for 10 minutes) and they never answered."
• "The item was in stock, and it still took two days for the order to be processed."
• "Horrible. Lowe's subcontractor installed my water heater against code. Now it's going to cost me 2K to get it fixed and Lowe's customer service is non existent even though it is a major safety issue (CO2)."
• "We ordered items for delivery for a project we were working on. Lowe’s set the delivery date. As the date arrived, 3 times they pushed it back."
• "Please be aware of the s*** show that ensues when you try to order something from one of Lowe's vendors online then try to have it delivered to you and then try to talk to customer service at the Yorktown store about it -- they are obnoxious and give you the full run around over and over that can last up to several months."

Store Experience

Pros:

• "It is big and plenty of spots to park."
• "I found the staff to be way more helpful here than other major hardware supply stores, which honestly makes for a much more enjoyable shopping experience."
• "Store was very clean and organized. The staff was very polite and helpful."
• "Clean, well lit. Seemed bigger than most home improvement stores."
• "This is a very nice store. Well marked and plenty of selection."
• "It’s very well maintained, clean and safe on the inside."
• "Parking is large and usually empty, store is well organized."

Cons:

• "I’m confounded as to why there’s always an issue/line at checkout."
• "This has to be the most dysfunctional big-box store in the area. Checkout is always painful."
• "Horrible customer service. I'd rather pay more for the same product at another store."
• "Its like nobody there has ever worked in a retail position before."
• "The personnel is definitely more willing to help than at home depot."
• "The lines were huge, tempers flared."
• "Second time placing an online order for curbside pickup. Its non-existent."