Lowe's Home Improvement Reviews Summary

Customer Service

Pros:

• "Lowes Executive Customer Service has stepped in at my request. Situation was resolved in a professional manner."
• "I recently transferred my business needs to this store because in my experience the customer service is outstanding."
• "Very proud to have this location as my goto Lowes. Amazingly friendly employees."
• "Outstanding customer service and when I had my order delivered the driver was very polite and respectful."
• "Everyone was incredibly helpful. They went above and beyond to make I got exactly what I needed."
• "Department associates are AWESOME! Very friendly and helpful."
• "The woman who helped me at the Lancaster store was VERY friendly and went above and beyond to help me."

Cons:

• "This place was a fantastic place to shop 7 years ago. Now they have horrible no knowledge of the products."
• "Associate at customer service was generally hateful."
• "This Lowes store has forgotten the meaning of customer service."
• "I saw three employees with masks on their chins."
• "Cashier was rude. Didn't thank me for my military service."
• "Terrible, and I mean Terrible Customer Service."
• "The worker didn't help us, We were there for about 20 minutes."

Product Availability

Pros:

• "They hold everything you could imagine and the stores are always clean and organized nicely."
• "They have a great paint selection though and you can easily make a key copy at this location."
• "Almost always find what I need."
• "Their website proclaimed to have 3 of the item I was looking for. The store's computer inventory claimed 2 in stock unfortunately, they were both incorrect."
• "I love lowes. They discount their reset merc and provide value to their customers."
• "Looking for specific item at Lowe's and found what we needed with the help of there Knowledgeable staff on hand to make sure you are getting everything you need to complete your projects."
• "Went for a new refrigerator. Their selection was very good."

Cons:

• "All of the associates with whom I've interacted have been very helpful. My only complaint is that they don't always have what I need in stock."
• "Never seem to have what I need in stock or things in the right place."
• "The store inventory said they had over eighty in stock. Hmmm."
• "Went to find crown molding and they were all mixed up."
• "We visited the Rohrerstown Rd Lancaster, PA store looking for additional subway tiles that we had bought less than a year ago. They were already eliminated."
• "Lowes on the other hand had no clue on any parts belts etc for my riding mower even if it says they have in stock there employee says they probably don't not a good visit today."
• "Garden department guy tried to help me but he wasn't very knowledgeable I needed a low nitrogen fertilizer they had none."

Checkout Experience

Pros:

• "They have self checkouts, along with a couple cashiers for the people who don’t like ringing themselves up."
• "A store employee asked me if I needed help and she found me the right screws in 30 seconds."
• "Went with a friend. She was getting mulch. She went in, paid for the mulch, went out to the car pulled it at the loading area and they loaded up her car."
• "Ordered new sander online last night to take advantage of a sale and they had it ready first thing this AM."
• "I'm loving the order online and pick up at the store feature!"
• "All in all, my experience with ordering online with curbside/in-store pick up was good."
• "Sales lady was awesome! Knowledgeable like crazy, so kind and funny."

Cons:

• "If you don't like self checkout, don't come here."
• "unfortunately they are only SELF checkout from what I saw, took my merchandise back to the shelf."
• "I also bought a bottle of Roundup when I got home the trigger would not work and they would not refund you when I took it back."
• "Worst experience ever buying rugs."
• "I had to find my way around the store myself."
• "Just had to check out over 500 dollars of painting materials solo. Absolutely ridiculous!"
• "Last time i was there I had a terrible experience. No checkout line only self."