MRC West Medspa Reviews Summary

Service Quality

Pros:

• "Natalia was very informative and made my first laser experience with the Alma machine quick painless and so much better than my previous laser experiences."
• "Jacklyn was not only highly knowledgeable but also incredibly kind and attentive throughout the entire procedure."
• "After just one session I saw a huge difference."
• "I have gotten laser hair removal done 3 times so far and have been overly impressed with both the service and results."
• "The staff and technicians are so knowledgeable and sweet. They really take the time to explain exactly what they are doing and the end results!"
• "I’ve had 5 treatments so far and the results are fantastic! Very highly recommend!"
• "Jasmine is absolutely amazing. She explains the whole process and what’s going. She knows exactly what’s she doing and helps make the process so much easier."

Cons:

• "I bought a hair removal package of 6 sessions and I already completed 4 and the hair is the same in most of the area."
• "When I called to ask for any compensation or at least a free session they said I'd have to pay for another package."
• "Stay away! My provider showed up late and I had to wait for an hour. They will overcharge you for any Procedure and also Older lady who works at the desk there I rude."
• "Went for six treatments for under my arms for the past 6 months, however it did not work at all and I still need to shave the area everyday."
• "Wouldn't recommend coming here for laser... the technicians need more experience."
• "I got laser hair removal that didn't work even though I have white skin and black hair which are perfect combinations for laser hair removal... their laser also left scars on me."

Cleanliness

Pros:

• "This place is clean, the service is 10/10."
• "Beautiful clean space! Greeted by friendly staff and felt very comfortable throughout my whole experience!"
• "The office is beautiful and super clean."
• "The place is brand new and clean."
• "The facility is extremely clean and well run."
• "The spa is always clean."
• "Everything is very clean and so lovely!"

Cons:

• "This place is a ripoff don’t waste your money, time and gas going to this place or the one in Montclair Rejuvenation."

Staff and Customer Service

Pros:

• "Greeted by friendly staff and felt very comfortable throughout my whole experience!"
• "Highly recommend getting laser hair removal here."
• "All professional and informative."
• "The staff are helpful and accommodating and the facility is clean and comfortable."
• "The staff at MRC medspa are always super professional and friendly."
• "Everyone is great and so professional."
• "The staff is very friendly, knowledgeable and care about their clients concerns."

Cons:

• "I do not recommend this place."