Wallenpaupack Scenic Boat Tour & Boat Rentals Reviews Summary

Staff and Service

Pros:

• "Captain was very friendly, funny and knowledgeable."
• "Best rental place on the lake! Great staff, polite and friendly."
• "The staff is very friendly, helpful and knowledgeable, as they get you ready for your day on the water."
• "everyone involved was extremely kind and made everything so smooth."
• "Very organized company. Staff is very friendly and helpful."
• "The crew at the dock were very helpful and professional."
• "The office and the young men at the dock were very helpful and pleasant."

Cons:

• "Customer service sucked employees need to be trained how to deal with customers."
• "The captain made no attempts at asking them to cover themselves."
• "Terrible communication and customer service."
• "The people in the office felt like they needed to explain everything extremely quickly and extremely loudly to me for some reason."
• "The captain was rude and offered no assistance."
• "Very disappointed and I will definitely never recommend them to anyone. They ruined my 4 of July weekend."
• "Don't plan on using the toilet facilities at the ticket office. The porta-potties for the strip mall are filthy and disgusting."

Boat and Tour Experience

Pros:

• "The pontoon boat was clean and had no issues."
• "Very nice and relaxing boat tour."
• "Beautiful day. Beautiful boat ride. Very knowledgeable guide."
• "Our tour guide Tommy was full of knowledge and quite funny!"
• "Had a great time on this boat tour. Our captain, Tommy, was a knowledgeable and personable young man."
• "A pleasant boat ride on the Wallenpaupak lake, an hour long covering all the sides and the historic sites."
• "This was a great way to learn more about the area and get to be put on the lake!"

Cons:

• "Tv was an old tv and in 3d. Lol. For the price do guest you get what you pay for."
• "So boring 50 min feels like 5 hrs U should bring a pillow and blanket."
• "I wouldn’t recommend it. I was so ashamed and disappointed I took my family out on the boat and it was so disgusting."
• "Upon getting to our boat we were informed that there was a periodic issue with the engine and how to resolve it should it occur."
• "Be aware that there is no restroom on the boat, and the one in the parking lot is extremely hot in summer."
• "Only issue was boarding the boat. They have a floating pier due to change in depth of lake water and today just happened to be higher and that did not have time to move pier."
• "The only complaint is that the handicapped access is not good-- one must navigate a somewhat steep gravel path from the street level to the docks."

Booking and Facilities

Pros:

• "Easy to book online, staff in the office very pleasant and explained everything in detail the day of."
• "Quick and easy check in. Booked online, confirmed via email."
• "The boat is equipped with a speaker to play music and you can bring food and drinks to have on the boat."
• "The gas is included in the rental price, so you don't need to worry about it."
• "Just make sure you book in advance online because they do sell out."
• "Booking it was also very easy and reasonably priced for the experience."
• "The tour was around 50 minutes. The fair was $16 per passenger."

Cons:

• "These cottages and cabins need some serious updating."
• "Biggest problem is outhouse style bathrooms and no running water to wash hands after use."
• "We had a 5pm booking. They called us at 4.40 pm saying they will have to cancel as there was a prediction of thunderstorms."
• "The cost was a little pricey. They charged us for every minute, including the time needed to cross the busy street to get to the boat launch."
• "Could have done more (nothing was done) to sanitize between tours."
• "Available 'restrooms were beyond disgusting with 3 in our group throwing up."
• "Worst boat ever rented pontoon boat for whole day it was filthy, seats were held together with duck tape rugs and seat we’re moldy."