Precious Island Tea Shop Reviews Summary

Service

Pros:

• "Service was good and attentive."
• "The staff has always been cordial and utmost helpful."
• "Everybody was very helpful and attentive."
• "They have great service even when they're really busy."
• "All staff are very attentive and will refill your tea pot and give you new plates throughout your meal."
• "The wait staff is super friendly fast and courteous."
• "Service was fast and they constantly cleared our dirty plates without needing to be prompted."

Cons:

• "Bad customer service! I will give this place zero star."
• "The behavior of the servers left a lot to be desired."
• "Terrible customer service and the front desk guy kept on ignoring me when I asked him 3 times about my dinner order."
• "The service is terrible and their attitude is also horrible."
• "Generic dimsum coupled with glacial service is the deal breaker here."
• "Service could be better, if you're not being taken care of by the manager of the joint, making a selection could be rough."
• "Worst service and bad attitude."

Food Quality

Pros:

• "The food is always pretty good."
• "Thank goodness SI FINALLY has REAL Chinese food, not the Americanized; noncreative; same-old, same-old food which is typical so Staten Island-typical."
• "Dim sum is always very fresh in the morning and I never get disappointed."
• "Food served tastes better."
• "The food is delicious and very very reasonably priced."
• "So much food, soooooo good!"
• "Food is delicious."

Cons:

• "We spent $130 for 4 people and it was the worst take out we’ve ever had."
• "Quality has definitely gone down."
• "I was very disappointed in our takeout order."
• "The food is way too oily and soft."
• "Food needs more flavor, very bland."
• "Some dishes were good some were bland."
• "The foods were pricy and were bad."

Price

Pros:

• "The cost of a typical meal is definitely in the affordable range, and you can be well satiated for the price compared to other restaurants."
• "Prices are quite reasonable and the food is made fresh."
• "Reasonable price and authentic Cantonese style taste."
• "Not expensive."
• "Food is excellent with a fair price."
• "Their food is worth every penny."
• "The food is equal and if not better than NYC."

Cons:

• "They tried to pad the bill and charge for an entree that we did not have."
• "When we received our bill, we noticed several upcharges, with discrepancies amounting to over $10 on multiple items."
• "Prices are a little more expensive but can be overlooked by its quality and convenient location."
• "The prices also made me frown."
• "The most ridiculously overpriced Chinese food I have ever eaten."
• "It's a little on the pricey side."
• "This place should be embarrassed by their prices and the quality of their food."

Ambiance & Facilities

Pros:

• "It provides plenty of seating due to 2 floors."
• "The place have 2 floors, not a huge place, but good enough, parking lot can probably accommodate about 15 cars."
• "Hot tea and hot water is complimentary served which is good during winter season."
• "The interior is nice."
• "The restaurant is located on the first floor and is wheelchair friendly."
• "This place just opened and it's very cute."
• "Nice clean, spacious atmosphere with convenient parking."

Cons:

• "Discrimination because of our language background should not be tolerated."
• "The front door waiter was extremely unprofessional and I felt that he was discriminated against to Chinese and/or other Asians."
• "Parking lot is so small and always hard to park any car."
• "Only downside is the parking issue. 80% of the time out of luck and have to park on a residential area."
• "Parking lot is almost impossible to find a spot in so if you see a street spot do yourself a favor and take it."
• "Parking lot is small and pot holes everywhere towards the back."
• "Arrived to an incredibly warm restaurant, extremely bright lights, no background music, decor etc. unwelcoming."